{"id":226750,"url":"https://alion.io/job/kaizen-gaming-backoffice-agent","title":"Backoffice Agent","company":{"id":5277,"name":"Kaizen Gaming","domain":"kaizengaming.com","url":"https://alion.io/company/kaizen-gaming","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0.125,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ceuta, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T10:28:21Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T11:12:00Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":80},"description":"We are Kaizen Gaming\nKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.\nWe are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. \nOur #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?\nLet’s start with the role\nThe Back office Agent is responsible for supporting back office functions, aiming to provide excellent customer experience.\nResponsibilities involve handling tasks that are essential for the smooth operation of the business, including providing support to internal functions, tracking ongoing issues and involving the relevant teams to resolve problems.\nThe role also includes handling customer inquiries and cases related to Responsible Gaming. This includes identifying, supporting, and assisting players who may be exhibiting signs of problem gambling or who are requesting help in managing their gaming activities. The agent will work closely with internal departments to ensure that all Responsible Raming guidelines and regulatory requirements are followed, providing players with a safe, supportive, and compliant gaming environment. \nAs a Back office Agent, you will\nProvide customer support and monitor operational queues.\nRespond to inquiries via email, phone, chat or any other channel, when required. \nCollaborate with internal stakeholders to ensure excellent customer support. \nInvestigate and resolve routine customer inquiries and escalated issues.\nEscalate complex problems following the provided guidelines.\nSupport the implementation of new processes and tools introduced to the team.\nAdhere to company policies, industry regulations, and data protection standards.\nEnsure the timely and accurate completion of assigned tasks to meet SLAs.\nMonitor and Review Player Activity, handle Responsible Gaming cases, implement Self-Exclusion Protocols and assist in Player Education.\nHandle Possible Suicide Attempt (PSA).\nHandle Data Privacy / Legal / Compliance-related requests.\nIdentify inefficiencies in workflows and propose improvements to enhance productivity and processes.\nWhat you will bring\nAssociate’s degree or equivalent experience in business, administration, or a related field.\nMinimum 1-2 years of experience in customer operations or a back office role.\nStrong attention to detail and organizational skills.\nFamiliarity with CS systems and data management tools.\nExcellent communication skills and a proactive approach to problem-solving.\nFluency in Spanish and English\nRecruitment Privacy Notice \nRegarding the data you share with us, you may find and read our recruitment privacy notice here.\nWe are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.","description_format":"text","description_chars":3163,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-05T09:25:57Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.693,"p_room":0.6,"age_days":80,"expected_fill_days":81,"reasons":["conf:2","win:late","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/kaizen-gaming-backoffice-agent","json_url":"https://alion.io/job/kaizen-gaming-backoffice-agent.json","meta":{"generated_at":"2026-10-25T12:01:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5277},"rest":"https://alion.io/mcp/rest/get_company?id=5277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaizen-gaming-backoffice-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaizen-gaming-backoffice-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaizen-gaming-backoffice-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaizen-gaming-backoffice-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaizen-gaming-backoffice-agent"}]}