{"id":1960027,"url":"https://alion.io/job/kaizen-gaming-crm-manager-2","title":"CRM Manager","company":{"id":5277,"name":"Kaizen Gaming","domain":"kaizengaming.com","url":"https://alion.io/company/kaizen-gaming","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":26000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T12:25:36Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-20T08:28:36Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We are Kaizen Gaming\nKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.\nWe are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. \nOur #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?\nLet's start with the role\nIn this role, you will be responsible for planning and coordinating the execution of the CRM strategy for the Sportsbook and Casino products across multiple channels, for creating high engagement in all channels and for driving upwards the number of active players, retention, reactivation and cross-sell objectives for Sportsbook and Casino members.\nAs a CRM Manager, you will:\nDevelop a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;\nOwnership of the CRM plan;\nPlan and develop local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, messaging and Social Media;\nLiaise with the CRM Planning and Operations Team in Athens HQ for the smooth execution of the CRM;\nCooperate with the CRM Customer Segments in Athens HQ for fine tuning of the automated lifecycle journeys, keeping them updated of market insights, competition intelligence, best practices;\nEnsure that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are aware of the volumes, performance and outcomes;\nDeploy the bonus budget profitably through robust planning, execution and analysis;\nAnalyze historical revenue performance and forecast future program performance;\nInitiate and manage the development process of creatives -from brief to delivery- with a laser focus on the customer insight and deliver customer engagement and response;\nLead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns;\nIdentify customer touchpoints and ensure that the right actions and communications are implemented;\nKeep abreast of advertising standards and consumer protection laws and standards in local market;\nFollow and report on competitor activity within the local market;\nRegular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of customer motivation.\nWhat you'll bring\nMin. 4 years of CRM, lifecycle management or marketing, preferably in a technology company;\nProven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile;\nWell-versed in extracting customer insight from data;\nGreat organization, planning and prioritization skills, with strong attention to detail;\nSolid experience in implementing, driving and managing complex multi-channel campaigns;\nProfessional experience in operating CRM tools (Adobe Campaign or Salesforce CRM, for example). Optimove tool will be considered a plus;\nExceptional stakeholder management and collaboration skills;\nExcellent command of the English language.\nDemonstrated AI-first mindset, actively leveraging AI tools and assistants to improve productivity, problem-solving and decision-making. Continuously exploring new AI capabilities and championing their practical adoption within teams, using AI as an integral part of day-to-day work rather than a supplementary tool.\nKaizen Gaming Perks\n A buddy will support you with your onboarding\n Hybrid way of working\n Competitive pay & bonus scheme\n⭐Developmental 360° feedback framework\n Unlimited access to Udemy & continuous training\n#LI-Hybrid\n#LI-DG1\nRecruitment Privacy Notice \nRegarding the data you share with us, you may find and read our recruitment privacy notice here.\nWe are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.","description_format":"text","description_chars":4274,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-06T14:57:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":13,"expected_fill_days":81,"reasons":["conf:1","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kaizen-gaming-crm-manager-2","json_url":"https://alion.io/job/kaizen-gaming-crm-manager-2.json","meta":{"generated_at":"2026-10-20T09:20:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10209,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5277},"rest":"https://alion.io/mcp/rest/get_company?id=5277"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaizen-gaming-crm-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaizen-gaming-crm-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaizen-gaming-crm-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaizen-gaming-crm-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaizen-gaming-crm-manager-2"}]}