{"id":3839741,"url":"https://alion.io/job/kaizen-gaming-junior-backoffice-agent","title":"Junior Backoffice Agent","company":{"id":5277,"name":"Kaizen Gaming","domain":"kaizengaming.com","url":"https://alion.io/company/kaizen-gaming","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":16,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-05T21:00:54Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T05:38:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are Kaizen Gaming\nKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.\nWe are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. \nOur #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?\nLet’s start with the role\nThe Junior Backoffice Agent, is responsible for the support of the back office functions, aiming to provide the best customer experience. Their responsibilities involve handling tasks that are essential for the smooth operation of the business, providing support to the internal functions, tracking the current issues Involving specific areas to solve the problems, among other support activities.\n As a Junior Backoffice agent, you will:\nProvide customer support.\nRespond to email, Phone, Chat or any other channel inquires (when it is needed)\nCollaborate with internal stakeholders to ensure excellent customer support\nInvestigate and resolve routine customer inquiries and escalated issues\nMonitor operational queues\nEscalate complex problems following the given guidelines\nSupport the implementation of new processes and tools introduced to the team.\nEnsure timely and accurate completion of assigned tasks to meet SLAs.\nMonitor and Review Player Activity\nHandle Responsible Gaming Cases\nImplement Self-Exclusion Protocols\nMaintain Compliance\nAssist in Player Education\nIdentify inefficiencies in workflows and raise proposals to enhance productivity and improve processes.\nWhat you will bring:\nHigh school diploma or equivalent (Associate’s degree preferred).\nNo prior experience required; experience in a customer support or administrative role is a plus.\nGood knowledge of data entry and Microsoft Office Suite.\nStrong attention to detail and a willingness to learn.\nGood communication and teamwork skills.\nAdvanced English and Spanish.\nKaizen Gaming Perks\n Hybrid way of working\n A buddy will support you with your onboarding\n Competitive pay and bonus scheme\n Private health insurance for you and your family\n Monthly meal allowance \n⭐Developmental 360° feedback framework\n Unlimited access to Udemy & continuous training\n Family Support \n Transportation allowance\n#LI-Hybrid\nRecruitment Privacy Notice \nRegarding the data you share with us, you may find and read our recruitment privacy notice here.\nWe are an equal opportunity employer committed to fostering a diverse and inclusive workplace. 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