{"id":2455917,"url":"https://alion.io/job/kaizenams-experience-capability-performance-manager","title":"Experience Capability & Performance Manager","company":{"id":679335,"name":"Kaizenams","domain":"kaizenams.com","url":"https://alion.io/company/kaizenams","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":88000,"period":"year","method":null,"sample_n":14605},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:05:03Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T20:07:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Experience Capability & Performance Manager defines what a competent KAIZEN Experience Manager looks like, measures every Experience Manager against that standard, and closes the gap - so community and building performance is consistent across the portfolio regardless of which Experience Manager is assigned.\nThe role owns capability, standards, assessment, development and KPI visibility. It also owns the orientation, technical onboarding and readiness of all new Experience Managers, and builds the SME, trainer, buddy and mentor network that makes the model scalable across a growing population.\nPortfolio Managers remain the Experience Manager's line manager and retain full accountability for day-to-day management, operational performance, formal performance management and consequences. This role works through influence, not line authority.\n What You’ll Do\nSet the Standard\nOwn and maintain the Experience Manager Competency Standard\nAssess all 27 EMs against it; re-assess every 6 months\nPublish the live Capability Matrix and population-level gap analysis\nDevelop & Coach\nTurn assessment results into signed, tracked development plans\nDesign and deliver the EM technical curriculum & certification\nProvide field-based 1:1 coaching; build a network of SMEs, trainers, buddies & mentors\nVerify application on-site - self-reported completion is not accepted\nOnboard for Readiness\nOwn the full orientation & technical onboarding journey for all new hires\nAssess at Day 30 and Day 90; no unsupervised assignments until certified\nTarget: median time to CORE certification ≤ 60 days\nClarify Performance\nOwn the EM KPI framework & monthly Performance Scorecard\nReconcile data across Masterplan, SnagReport, Finance & Mollak\nDiagnose gaps: capability vs management vs process vs data - Portfolio Managers decide the action\nRaise Standards Continuously\nBuild and maintain the EM Standards Library (SOPs, playbooks, checklists)\nUpdate within 15 working days of any regulatory change\nFix the process before training the person\nRequirements\nEssential\nBachelor’s degree (Engineering, Property/Facilities Management, Business Admin or related)\n6+ years in Dubai OA/community management - minimum 3 years personally running portfolios, budgets, General Assemblies, Mollak cycles & service-provider performance\nProven track record raising others’ performance to measurable standards - with before/after evidence\nDeep knowledge: Dubai Law No. 6/2019, RERA, Mollak, escrow, service charges, DLP, FM contracting\nAdvanced Excel; Masterplan, SnagReport, Mollak portal experience\nFluent written & spoken English - Arabic is an advantage\nPreferred\nRERA/DREI or accredited OA management qualification\nTrain-the-Trainer, ICF/EMCC coaching, or CIPD/A1 assessor qualification (can be funded post-hire)\nCore Competencies\nExpert in OA Governance & Service Charge Management\nExpert in Community Operations & Provider Management\nExpert in Technical Training, Coaching & Facilitation\nExpert in Persuasion & Influencing - your success depends entirely on this\nSolid in Assessment, Data Analysis & Process Improvement","description_format":"text","description_chars":3098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-13T16:05:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T22:12:42Z"},"pay":null,"html_url":"https://alion.io/job/kaizenams-experience-capability-performance-manager","json_url":"https://alion.io/job/kaizenams-experience-capability-performance-manager.json","meta":{"generated_at":"2026-10-13T22:12:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679335},"rest":"https://alion.io/mcp/rest/get_company?id=679335"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaizenams-experience-capability-performance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaizenams-experience-capability-performance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaizenams-experience-capability-performance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaizenams-experience-capability-performance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaizenams-experience-capability-performance-manager"}]}