{"id":2731380,"url":"https://alion.io/job/kalitta-charters-flight-followercustomer-service-representative","title":"Flight Follower/Customer Service Representative","company":{"id":3854516,"name":"Kalitta Charters","domain":"kalittacharters.com","url":"https://alion.io/company/kalitta-charters","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ypsilanti, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-16T14:21:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-06T00:11:45Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nJoin Kalitta Charters, a family-owned aviation organization built on decades of safety, service, and operational excellence. As a Charter 135 Flight Follower, you will help keep complex passenger, cargo, and air-ambulance missions moving safely and efficiently by coordinating aircraft, crews, customers, maintenance, and logistics. This on-site role is ideal for a detail-oriented professional who communicates clearly, stays composed in a fast-paced environment, and takes pride in supporting a collaborative team.\nYour responsibilities will include:\nCoordinate aircraft, crew, and location information to support safe, efficient flight operations.\nCommunicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.\nPrepare trip quotes based on aircraft and crew availability and established pricing guidelines.\nMonitor active trips and coordinate routing changes to support on-time performance.\nSource air and ground transportation resources within time-sensitive operational constraints.\nEnter, update, and track trip details accurately in Avianis or other flight-following systems.\nArrange transportation and accommodations for passenger, cargo, and air-ambulance missions.\nCoordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.\nMaintain accurate dispatch reports, aircraft records, and restricted-access files in accordance with company procedures and applicable requirements.\nManage multiple priorities while delivering responsive, service-focused support.\nBe accountable for Safety and ensure compliance with the with the Safety Management System \nBenefits:\nAwarded 2026 Top Employee Benefits\nEmployer Provided:\nShort Term Disability\nEmployee Assistance Program (EAP)\nBasic Life Insurance with Accidental Death & Dismemberment Insurance\nTravel Assistance Program\nCancer Expert Now\nFidelity 401K with match\nAdditional Employee Elective:\nBCBS - Medical 500 PPO and 1000 PPO options, Dental PPO, Prescription, Telehealth\nEye Med - Vision\nFlexible Spending Account - Medical and Dependent Care\nLong Term Disability\nLife Insurance for Employee, Spouse, and Child\nAccident and Critical Illness Insurance for Employee, Spouse, and Child\nHospital Indemnity for Employee, Spouse, and Child\nMet Law Coverage\nNationwide Voluntary Pet Insurance\nRequirements\nEducation Requirements:\nHigh school diploma or GED required.\nAviation, dispatch, logistics, customer service, or operations experience is preferred but not required.\nQualifications, Certificates, Licenses & Document Requirements:\nValid, unrestricted driver’s license required when driving is an essential function of the position.\nKnowledge, Skills & Abilities:\nWorking knowledge of Microsoft Office, web-based systems, and common business technology.\nAbility to read, write, and communicate in English at the level needed to perform the essential functions safely and effectively.\nStrong organization, judgment, attention to detail, and follow-through.\nReliable attendance and the flexibility to support a 24/7 operation.\nAbility to prioritize competing demands, protect confidential information, and work accurately under time pressure.\nProfessional, ethical, and service-oriented approach.\nClear written and verbal communication skills and the ability to build productive working relationships.\nAbility to collaborate effectively with people from varied backgrounds and across operational teams.\nPhysical Requirements:\nThe physical demands below are representative of those needed to perform the essential functions of this position, with or without reasonable accommodation.\nRegularly sit or stand, communicate, and use hands and fingers to operate a computer, telephone, and related office equipment.\nOccasionally lift or move up to 30 pounds.\nLocation Requirements:\nThis is an on-site position based at Willow Run Airport (YIP) in Ypsilanti, Michigan.\nRemote work is not available for this role.\nRelocation assistance is not available.\nShift Requirements:\nAvailable schedules include second shift (1:00 p.m.-11:00 p.m.) and third shift (10:00 p.m.-8:00 a.m.).\nThe standard schedule is four 10-hour workdays followed by three days off.\nFull-time availability is required, including assigned nights, weekends, and holidays.\nOvertime may be required based on operational needs and will be paid in accordance with applicable law.\nOther Requirements:\nMust be at least 18 years of age\nMust be legally authorized to work in the United States\nCompensation:\nHourly pay range: $24.00-$28.00, based on relevant education, experience, skills, and other lawful job-related factors.\nThe established pay scale includes opportunities for annual increases.","description_format":"text","description_chars":4767,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Life insurance","Relocation assistance"],"hiring_locations":[{"name":"United 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