{"id":2494045,"url":"https://alion.io/job/kaltura-it-support-specialist","title":"IT Support Specialist","company":{"id":174527,"name":"Kaltura","domain":"kaltura.com","url":"https://alion.io/company/kaltura","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bnei Brak, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-11T15:24:07Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-31T14:33:08Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nThis is us\nKaltura’s (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.\n15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.\nKaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.\nIf you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.\nRequirements\nThe role\nAs a Helpdesk Technician at Kaltura, you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.\nThis is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.\nThe day-to-day\nProvide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.\nTroubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.\nManage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.\nAdminister and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.\nManage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.\nSupport office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.\nProvide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.\nIdeally, we’re looking for:\nExperience providing hands-on IT support in a mixed Windows and macOS environment.\nStrong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.\nExperience with Microsoft Intune or similar endpoint management and MDM platforms.\nFamiliarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.\nStrong customer service skills with the ability to prioritize and manage multiple requests in a fast-paced environment.\nThese would also be nice:\nExperience supporting conference room technologies, AV systems, and workplace collaboration platforms.\nHands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms environments.\nExperience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.\nThe perks:\nHybrid, flexible work environment \nExtended private health (including mental) insurance \nPersonal and professional development programs \nOccasional Cross company long weekends","description_format":"text","description_chars":4070,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & 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