{"id":2494015,"url":"https://alion.io/job/kaltura-technical-support-engineer","title":"Technical Support Engineer","company":{"id":174527,"name":"Kaltura","domain":"kaltura.com","url":"https://alion.io/company/kaltura","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bnei Brak, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":99000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T06:58:39Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T16:54:25Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nThis is us\nKaltura’s (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.\n15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.\nKaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.\nIf you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.\nRequirements\nThe role:\nYou'll work closely with Kaltura's customers using our IPTV solution, part of our video software (SaaS) platform. This is an exciting opportunity to be part of a growing industry and support top accounts.\nAs part of our Customer Support team, you'll provide technical support to our business customers (B2B), enterprise companies, and other top accounts - independently handling day-to-day technical issues and how-to questions, while escalating the most complex cases to our Tier 4 Integration and R&D teams. You'll be trusted to troubleshoot and resolve the majority of issues on your own, drawing on solid hands-on experience, while knowing when and how to bring in deeper technical support for edge cases.\nCommunication with customers happens primarily through our ticketing system, with occasional phone or video calls to troubleshoot technical issues. You'll collaborate regularly with engineering, product, professional services, and account management teams.\nOur Customer Support team has support engineers located on 3 continents (USA, Europe, Asia).\nIdeally, we’re looking for:\nUniversity degree in computer science, electronic engineering, or a telecommunications-related field\n3+ years of experience in a similar role, including direct customer contact\nPrior experience supporting software (SaaS)\nSolid technical troubleshooting and problem-solving skills, able to work through issues independently\n2+ years of hands-on API experience\n2+ years of hands-on SQL experience\nWorking knowledge of back-office tools such as Jira & Sale\nThese would also be nice:\nExperience with video streaming technologies (ABR, HSS, HLS, DASH, MPEG2-TS, CDNs)\nExperience with AWS Cloud solutions or equivalent\nScripting\nNetworking and security\nThe perks:\nHybrid, flexible work environment \nExtended private health (including mental) insurance \nPersonal and professional development programs.\nOccasional Cross company long weekends","description_format":"text","description_chars":3344,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T03:56:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":33,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/kaltura-technical-support-engineer","json_url":"https://alion.io/job/kaltura-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T19:55:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174527},"rest":"https://alion.io/mcp/rest/get_company?id=174527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaltura-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaltura-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaltura-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaltura-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaltura-technical-support-engineer"}]}