Senior Client Delivery Manager

Job Title: Senior Client Delivery Manager 

Location: (including hybrid): Melbourne, Australia

Salary: $170,000 - $195,000 + Superannuation

Team: Client Delivery 

Reporting To: Programme Director

Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. 

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system. 

We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 3 days a week to foster connection and accelerate progress. 

Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations! 

Our goal is to build a self-sufficient and empowered team here on the ground in Australia. We’re well on our way, but until we get there we still have some reliances on our UK team. Being comfortable working flexibly for a portion of your working week to cover time zones is required.

What will I be doing?

As Senior Client Delivery Manager, you'll own the end-to-end client relationship - spanning new implementations and migrations through to steady-state support and continuous improvement. You'll be a part of leading and coaching your delivery team, setting the standard for how Kaluza shows up for its clients and creating the conditions for your team to do their best work.

Your main responsibilities will be:

• Lead the delivery of complex, multi-workstream client programmes, owning governance design, ways of working, and accountability for outcomes from kick-off through to go-live and beyond
• Coach and develop your team of delivery contributors, providing the context, frameworks, and hands-on support they need to grow and succeed on the programme
• Build and maintain trusted relationships with senior client stakeholders - including C-level - acting as a credible, strategic voice for Kaluza at every stage of the engagement
• Own the management of risks, dependencies, and blockers across your portfolio, escalating and resolving with pace
• Balance client flexibility against platform efficiency, holding the line on Kaluza's roadmap where it matters and advocating for the platform strategy over bespoke one-off builds
• Partner closely with Product and Engineering teams to shape solutions that make the best use of existing capability - and push for new capability when it's genuinely needed
• Proactively identify opportunities to improve client outcomes and Kaluza's own ways of working, not just respond to what clients ask for
• Communicate progress, risk, and decisions in a way that lands clearly at team level and at leadership level

About You

Ideally you'll have/be:

• Extensive programme and delivery management experience - you've personally led complex, multi-stakeholder technology or software implementations, ideally in a SaaS or enterprise context, and you know what good looks like at every stage
• A track record of leading and coaching delivery professionals, giving your team the context, challenge, and support to grow and deliver
• Comfortable operating across the full stakeholder range - from developers and architects through to C-suite - and adapting how you communicate for each audience
• Strong commercial and strategic thinking - you understand the business context behind a client's requests and can propose delivery approaches that meet their needs without compromising platform strategy
• A genuine bias to action: you recognise what matters, move on it, and communicate progress without needing to be asked
• Confident influencing and challenging - at Kaluza and with clients - when you can see a better path to the same outcome
• Technically curious enough to engage credibly with platform detail (data, APIs, configuration), verify what Kaluza can and can't do, and find those answers yourself where possible
• Resilient and adaptive - comfortable holding momentum through long, complex transformations and adjusting ways of working as an engagement evolves, always favouring earliest delivery of value over a perfect plan
• Highly organised with sharp critical thinking: able to rapidly make sense of complexity, manage competing priorities across a portfolio, and keep multiple workstreams moving at once

What will set you apart

• Experience in the energy or utilities sector - billing, demand management, or smart technology - isn't a must, but is a real plus
• Prior consulting or professional services experience, particularly across technology transformation programmes
• Hands-on familiarity with agile delivery tools and practices - Jira, Confluence, and the like

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together

From us you'll get

Currently, from day one, you will get:

• Progressive leave policies - including leave dedicated to the moments that matter to you the most
• Annual discretionary bonus
• Dedicated personal learning and home office budgets
• Flexible working - 3 days in our CBD Melbourne (WeWork) office
• 26 days holiday
• Novated Leasing
• Purchase Leave

We want the best people

We’re keen to meet people from all walks of life - our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working at Kaluza on our careers page and LinkedIn.

You can also find our Applicant Data Protection Policy here.