{"id":3536322,"url":"https://alion.io/job/kanadevia-inova-it-support","title":"IT Support","company":{"id":4257,"name":"Kanadevia Inova","domain":"kanadevianova.com","url":"https://alion.io/company/kanadevianova","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":30,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":125000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-30T13:36:03Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T21:37:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.\nTransforming Waste into Value\nAt Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.\n Install and maintain workstation systems, servers, and network components.\nImplement configuration specifications for systems and user interfaces.\nTroubleshoot hardware, software, and network issues effectively.\nInitiate escalation procedures for unresolved problems.\nCoordinate vendor and consultant activities to ensure smooth operations.\nMonitor and track hardware, software, and network availability and inventory.\nDevelop and maintain operations manuals, instructions, and checklists.\nAssist users with procurement projects and solution implementations.\nCreate simple scripts and applications for user needs on workstations and mobile devices.\nAct as a senior operational coordinator, supporting team priorities and providing guidance in the manager’s absence.\n Bachelor’s degree in Technology, Computer Science, or Vocational Training (apprenticeship).\nProven 4+ years of experience in a similar senior IT role in a mid- to large-sized company (150+ users).\nExperience managing third-party services.\nStrong operational skills in fast-paced environments.\nExcellent customer-facing and communication skills.\nKnowledge of ITIL and process improvement methodologies.\nAssertive, independent, and methodical work style.\nProactive thinker with strong analytical skills.\nAbility to coordinate and guide team members without formal line management responsibility.\nFluent in English with good German language knowledge.\n We offer\nResponsible challenge with diversified field of activity\nTeam-oriented working atmosphere in an international Company\nPersonal development opportunities through own Inova Academy\nOpportunity to gain an insight into various technical disciplines\nExcellent employment conditions\nAttractive working place (central, good transport links)\nModern infrastructure\nFor HR agencies: Please note that we do not accept applications coming from agencies. Thank you.","description_format":"text","description_chars":2443,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bioenergy","Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-30T17:43:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/kanadevia-inova-it-support","json_url":"https://alion.io/job/kanadevia-inova-it-support.json","meta":{"generated_at":"2026-11-04T22:54:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4257},"rest":"https://alion.io/mcp/rest/get_company?id=4257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkanadevia-inova-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkanadevia-inova-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkanadevia-inova-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kanadevia-inova-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkanadevia-inova-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3536322}},{"tool":"search_jobs","arguments":{"company":"kanadevianova.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3536322},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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