{"id":1761583,"url":"https://alion.io/job/kansasbigs-match-support-specialist-2","title":"Match Support Specialist","company":{"id":2229971,"name":"Kansasbigs","domain":"kansasbigs.org","url":"https://alion.io/company/kansasbigs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38000,"max":40000,"currency":"USD","period":"year","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-03T12:53:13Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-21T08:47:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"SUMMARY\nThe Primary role of a Match Support Specialist (MSS) is building and maintaining meaningful and high-quality relationships with their team, Bigs, Littles, and parent/guardians. These relationships are needed to ensure the best quality support for all matches through coaching, encouragement, and advice delivered via phone, email, and/ or in person. The quantity and quality of MSS work are equally important and the ability to do so within the KSBBBS environment requires autonomy, ownership, character, and dedication to our mission. MSS staff must routinely exercise discretion and independent judgement regarding complex case management assessments where outcomes can directly impact the health, safety, and well-being of a child.\nThe work schedules of all staff at KSBBBS are highly dynamic and require exceptional organizational skills. Every employee’s average 40-hour work week will always include a mix of in-office, in-field, and independent hours that are irregularly distributed across days, evenings, and some weekends.\nABOUT THIS POSITION\nJob Title: Match Support Specialist\nLocation: Manhattan, KS\nMinimum Education Requirement: Bachelor’s degree\nStarting Salary: $38,000 - $40,000 DOQ\nCORE RESPONSIBILITIES\nAll KSBBBS staff members have the following core responsibilities:\nNever hide your brilliant ideas\nFoster teamwork at every opportunity\nLead with the why\nJoin discussions\nGet caught trying\nSeek solutions through your team\nBe candid-direct is kind\nESSENTIAL POSITION RESPONSIBILITIES\nContinually seek to improve social and interpersonal skills that are warm, outgoing, relational, and create a natural trust between you, your teammates, and all program participants.\nConduct match meetings, contacts, supervision, support, & closures within the organizational guidelines\nContinually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.\nProvide weekly and monthly reports to your direct supervisor. Maintain organized and well-documented match files in the agency database.\nParticipate in program, match, fundraising, recruitment, and other events or activities important to the advancement of the agency’s mission.\nPositively represent KSBBBS and mentorship in every space and place.\nMake timely referrals of program participants to appropriate agencies when problems are encountered.\nConduct home visits, assessments, intakes, and face-to-face interviews with youth & parents/guardians.\nConduct home visits, assessments, intakes, screenings, background checks, and face-to-face interviews with volunteer (Big) applicants. youth & parents/guardians.\nCompile interview information in preparation for evaluation and recommendations.\nConduct file showings & make collateral contacts as required.\nQUALIFICATIONS\nBachelor’s degree required\nValid Driver’s License required.\nExceptional interpersonal relations\nPrevious customer service experience preferred\nPrevious work with populations facing adversity a plus\nKnowledgeable in Microsoft Office and database programs/Salesforce preferred\nStrong verbal and written skills\nExcellent time management, organizational, and multi-tasking skills\nFluency in Spanish a plus & incentivized\nMust have a valid driver’s license and auto insurance with employee’s name listed as a vehicle operator\nSKILLS AND ABILITIES\nPatience with a confident and calming presence\nThe ability to forge trusted and genuine relationships with adults of all backgrounds and ages\nAttentiveness\nClear communication skills\nAbility to “read” applicants beyond the spoken word\nAbility to handle stressful situations\nAbility to follow-through and follow-up in a timely manner\nGoal oriented with a desire to achieve and grow professionally\nCOMPETENCIES\nIs receptive to direction, feedback, and guidance\nShares own needs, wants, and perspectives in a positive way\nAppreciates and values individual differences\nShows engaged and active listening so that others feel heard and understood.\nSeeks collaboration by encouraging others’ ideas and input\nTakes initiative to find out what is expected and receive feedback\nDelegates appropriately and lets people do their work\nUses personal mistakes as opportunities to learn and grow\nFlexible problem-solver and adapts approach to be most effective\nFollows and encourages others to follow policies, procedures, and behavior norms.\nFollows through with goals and commitments\nFocuses on own job responsibilities instead of what others are or are not doing.\nMaintains healthy boundaries and does not participate in negative talk\nIs willing to cross-train and cover for others as needed\nWORK ENVIRONMENT\nThe environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.\nMix of required office hours, field hours, and flexible hours are used each week.\nThe ability to work away from the office and beyond regular work schedules is required.\nModerate independent travel.\nPrimary focus of the job to be determined between supervisor and employee based on the needs and size of the supporting organization. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. KSBBBS is an Equal Opportunity Employer and does not discriminate based on gender, age, income, race, color, national origin, ethnicity, religion, sex, gender expression, sexual orientation, disability, veteran, or marital/family status. 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