{"id":144766,"url":"https://alion.io/job/kao-data-technical-operations-manager","title":"Technical Operations Manager","company":{"id":51597,"name":"Kao Data","domain":"kaodata.com","url":"https://alion.io/company/kao-data","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":745},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-15T19:27:56Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Join Kao Data as a Technical Operations Manager - Drive Excellence in AI-Focused Data Centres!\nKao Data leads the industry, pioneering the development and operation of data centres engineered for AI and advanced computing. With a hyperscale-inspired and industrial scale platform, we provide our customers with a secure, scalable, and sustainable home for their compute.\nThe Kao Data Operations team, particularly the Data Centre Operations team, fully own and manage all operation live environments, ensuring all critical infrastructure supporting client systems remain secure, reliable and always available. The team oversees power, cooling, fire suppression, cabling and environmental stability, while proactively managing capacity and leading all preventive and corrective maintenance through rigorous change management process working with all internal/external stakeholders.\nThey manage the Engineering Services Provider to guarantee 100% uptime and work across Kao Data to uphold compliance, governance and stakeholder satisfaction. With responsibility for CAPEX delivery, lifecycle replacements and financial accountability, Operations also partner with Design and Construction teams to ensure seamless project handovers. They work closely with our Customer Service, QHSE, Compliance, Security and Implementation teams delivering operational excellence and are the first point of escalation for incidents, the function ensures accurate reporting, transparent communication and uninterrupted service for customers.\nAbout the Role\nWe are looking for an experienced Technical Operations Manager to play a key managerial role within our Operations team. Reporting to the Technical Operations Director, you will support the leadership of our Data Centre Operations and overall Integrated Facilities Management (IFM) teams, while providing day-to-day support to the Data Centre Managers.\nThe role will support and help oversee 7-24-365 activities of the operational technical function supporting and providing input to the strategic planning for the organisation, coordinate and manage the capital and operational budgets.\nThe Technical Operations Manager will support the day-to-day customer relationship and our outsourced facilities management services provider. It is a role which has a technical sway with a view to working closing with the outsourced facilities management in ensuring the delivery of a best in class operational environment.\nKey Responsibilities\nThe overall responsibility is to support the Technical Operations Director enabling the successful delivery to the client base across the Kao Data Portfolio, including satisfaction throughout the duration of all customer contracts and to exceed in the delivery of all contractual reporting obligations in a timely and efficient manner. \nUnderstand all mechanical, electrical and security infrastructure and reporting requirements to achieve 100% availability. \nUnderstanding all aspects of the data centre critical physical infrastructure including the Sequence of Operation and the day-to-day operation & monitoring of all M&E plant & equipment.\nEnsure the outsourced facilities management team meet established Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). \nLeadership and work with the outsourced facilities management team to provide a clear and precise document library of all SOP`s and EOP`S.\nEnsures that all work performed within the space is high quality and without impact to internal/external customers in accordance with Kao Data’s processes and procedures.\nAvailable 7-24-365 to support major incidents working with peers to develop on call rota.\nFully supports incident management and response programme including participating in customer facing meetings related to operations escalations, be the second in command point of escalation.\nHV/LV AP awareness with an expectation to renew update HV/LV AP status.\nPerforms other duties as assigned and become key strategy business owner for all BMS/Controls. \nManaging the key supplier to ensure BMS system graphics are an accurate reflection of all Kao Data the facility M&E plant & equipment.\nManaging the key supplier to ensure all measuring points are correct and accurate reflection of current operational state.\nAbility if required to determine and lead maintenance routines on the facility field equipment & controllers ensuring engineering standards are maintained to maximise the operational effectiveness and reliability.\nManage the key supplier to create/update graphics to improve existing layouts when required.\nManage and ensure delivery of all site teams with key tasks:Create back-ups of the system profiles after any changes are made.\nKeep all graphical pages up to date. \nMonitor system Alarms for accuracy. \nMaintain associated field equipment and perform basic repairs/upgrade as required to;Controllers\nSensors\nMeters\n\nCalibration of field sensors so they accurately reflect conditions on site (in conjunction with site Ops team)\n\nHelp support strategic vision for data centre operations across multiple assets.\nSupport the Management of operations includes people leadership, recognition, performance management, and career development.\nIdentifies, develops, or implements critical metrics necessary to manage and monitor the performance of data centre operations.\nSupport key KPI, SLA metrics demonstrating facilities health which is communicated through operational reviews/reporting.\nHelp drive operations functions to provide exceptional services to clients and employee.\nSupport and evaluates and mitigates risk on new and existing project and programmes within data centre to reduce operational risk.\nHelps develops opportunities for cross-team effectiveness and removes organizational barriers for strong teamwork, collaboration, and excellent service delivery.\nSupports and creates drafts and modifies and develops as needed asset specific Business Continuity Plans.\nWhat We’re Looking For:\nChartered engineer or suitably qualified experience.\nExtensive experience in managing critical infrastructure.\nHas strong understanding of typical data centre technical assets, including cooling generation and distribution, LV and MV electrical, UPS, generators, fire detection and suppression, building management, security and connectivity, and can interpret associated designs and drawings. \nData Centre Technical Operational Management experience in the outsourcing market or related technology service provider fields within mission critical environments.\nExperience in managing operations and support teams for large enterprise. \nBudgetary management.\nA proven track record in demonstrating success in customer and operational service delivery.\nTrack record of driving excellence and a customer centric culture within a diverse business.\nStrong proficiency with applications including Word, Excel, Visio, PowerPoint, MS Project and SharePoint.\nPerform the Process Owner role for the key Engineering processes: asset, maintenance, change, event, incident, energy management and problem management.\nWhy Kao Data?\nBe part of an innovative and rapidly growing AI data centre leader.\nOpportunities for professional growth and leadership development.\nWork in a dynamic and collaborative environment.\nEngaging team events that strengthen workplace culture and connections\nPrivate Medical - private health insurance including dental and optical cover.\nHoliday - 25 days annual leave plus UK Bank Holidays\nPension - Salary Sacrifice Pension\nParental Leave - Enhanced Maternity and Paternity leave\nLife Assurance & Income Protection\nMental health support - 24/7 access to mental health support via our employee assistance programme, and a trained team of Mental Health First Aiders\nGiving back - 2 Charity volunteering days a year.\nElectric Vehicle - Salary Sacrifice Scheme\nOptical Benefit\nAccess to Unum’s Help@Hand","description_format":"text","description_chars":7891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-08-25T00:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.391,"p_room":0.35,"age_days":52,"expected_fill_days":21,"reasons":["conf:10","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kao-data-technical-operations-manager","json_url":"https://alion.io/job/kao-data-technical-operations-manager.json","meta":{"generated_at":"2026-10-16T09:18:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51597},"rest":"https://alion.io/mcp/rest/get_company?id=51597"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkao-data-technical-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkao-data-technical-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkao-data-technical-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kao-data-technical-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkao-data-technical-operations-manager"}]}