Technical Engineer

• Responsible for Design implementation and configuration of Microsoft products, such as Microsoft 365, Azure, or Microsoft Defender to meet client requirements. • Diagnose and resolve technical issues encountered during the operation of Microsoft products, offering guidance and support to ensure system stability. • Provide assistance and support to both internal and external customers, including responding to queries and offering advice on product usage. • Conduct research and develop best practices for Microsoft products to deliver high-quality service and continuous improvement. • Provide technical support, troubleshooting, monitoring, and maintaining environmental stability • Provide technical support for internal and external customers • Conducting required research and developing best practices

Qualifications

• 2 - 4 years' experience in Microsoft or AWS products and new graduates are welcome 
• Experience working with end users to troubleshoot and resolve their issues 
• Excellent verbal and written communication skills along with good interpersonal, organization and customer services skills 
• Ability to build and maintain strong working relationships with various stakeholders 
• Ability and flexibility to adapt to change, including shifting and competing priorities 
• Passionate of Technology, Security, Microsoft Product 
• Good Analytical and problem-solving skills 
• Good team player, self-starter and highly energetic 
• Hold and IT certification i.e., MCSA, MCSE, CCNA (would be advantage)