{"id":2786240,"url":"https://alion.io/job/kapture-cx-associate-project-manager-2","title":"Associate Project Manager","company":{"id":59417,"name":"Kapture CX","domain":"kapture.cx","url":"https://alion.io/company/kapture-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1820},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Edge AI","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-11T07:00:25Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-18T04:37:46Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises.\nKapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows - including customer support, sales, collections, and claims.\nKapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels, with human intervention built in wherever judgment, empathy, or decision-making is required.\nToday, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation.\nWhat is this role all about?\nYou will own the end-to-end lifecycle of Voice Bot and Conversational Chatbot products integrated with Kapture CX. This is a high-impact role where you will be driving execution, delivering AI-powered conversational experiences that create measurable business outcomes for enterprise clients.\nSounds interesting?\nHere’s a more detailed description of what you will do in this role:\nYou will drive end-to-end project delivery from discovery and sprint execution to UAT and go-live\nYou will collaborate with engineering, ML, QA, and client teams to translate business needs into scalable solutions\nYou will lead CRM integration use cases including ticket creation, routing, agent handover, and SLA workflows\nYou will analyze bot performance metrics and continuously optimize conversation quality and automation outcomes\nThis is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.\nWhat does success look like in this role?\nYou successfully ship high-impact conversational AI features, deliver seamless bot implementations, and drive measurable improvements in automation metrics such as containment rate and resolution efficiency.\nWhat would make you a good fit for this role?\nHere are the basic requirements:\nYou have 2-5 years of experience in product management, project management, or business analysis within SaaS or technology environments\nYou have hands-on exposure to conversational AI platforms and bot implementations\nYou understand Gen AI systems and integration workflows across customer support journeys\nYou are comfortable working in Agile environments and coordinating cross-functional delivery\nWhat are the most critical skills for this role?\nYou can design conversational experiences including intents, entities, fallback handling, and flow optimization\nYou can manage Agile delivery cycles including sprint planning, tracking, and risk mitigation\nYou can interpret analytics and performance metrics to drive product improvements\nYou can communicate effectively with both technical teams and business stakeholders\nYou will have an advantage if you:\nYou have worked with LLM-powered chatbots / Voicebots/ prompt engineering\nYou have experience with WhatsApp Business API or omnichannel bot deployments\nYou have prior exposure to CRM, CCaaS, or customer support SaaS products\nWhy should you be interested?\nHere’s what you will gain from this role:\nYou will get ownership of AI-first products impacting enterprise customer experience at scale\nYou will work at the intersection of CRM, conversational AI, and automation innovation\nYou will collaborate with global enterprise clients across BFSI, retail, and e-commerce\nYou will gain exposure to cutting-edge AI tooling and a high-growth SaaS environment\nDoes this sound like you?\nClick the Apply button to let us know!","description_format":"text","description_chars":3814,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-17T15:20:46Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long 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