{"id":2786233,"url":"https://alion.io/job/kapture-cx-growth-gtm-2","title":"Growth-GTM","company":{"id":59417,"name":"Kapture CX","domain":"kapture.cx","url":"https://alion.io/company/kapture-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":29},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Together AI","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-24T06:18:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T23:50:45Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Who are we?\nKapture CX, founded in 2014, is a fast-growing AI-powered enterprise SaaS company on a mission to redefine customer experience through intelligent automation and next-generation AI. Our platform brings together AI Voice & Chat Agents, Customer Support & Contact Centre, Workflow Automation, Conversational Intelligence, Analytics, Quality Management, Collections, Claims, Sales workflows, and Employee Experience - across voice, chat, email, WhatsApp, social and other channels.\nWith a team of 400+ passionate professionals, Kapture powers the customer experience of 1,000+ enterprises across 18 countries, spanning industries such as BFSI, Retail, Travel, Digital Native businesses, and Energy & Utilities. Our customer ecosystem includes marquee brands such as Unilever, Reliance, Tata, Coca-Cola, BigBasket, Meesho, Lenskart and Airtel Payments Bank. Headquartered in Bengaluru, with offices across Mumbai, Gurugram, the USA and UAE, Kapture is at an exciting stage of growth as we continue to push the boundaries of AI, automation and enterprise CX.\nCome be part of Kapture’s journey to build the future of customer experience!\nWhat is this role all about?\nAs a Growth GTM, you will work closely with enterprise customers to identify growth opportunities through AI, automation and digital transformation initiatives. You will act as a trusted strategic advisor, helping clients unlock business value while driving platform adoption, expansion, and long-term partnerships.\nSounds interesting?\nHere’s a more detailed description of what you will do in this role:\nYou will build and manage relationships with enterprise stakeholders, ranging from operational teams to CXO-level decision-makers, becoming a trusted advisor for customer growth and transformation initiatives.\nYou will identify AI-led business opportunities, uncover new use cases, and drive upsell and cross-sell opportunities across your account portfolio.\nYou will lead strategic business reviews, workshops, and executive presentations that demonstrate measurable business impact and ROI.\nYou will partner with Product, Solutions, Delivery, and Customer Success teams to ensure successful adoption and execution of customer growth initiatives.\nYou will analyze customer business challenges, operational metrics, and market trends to recommend scalable automation and customer experience improvements.\nThis is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.\nWhat does success look like in this role?\nYou consistently help customers realize measurable business outcomes through AI and automation while driving strong adoption, executive engagement, revenue expansion, and long-term customer retention.\nWhat would make you a good fit for this role?\nHere are the basic requirements:\nYou have 6-10 years of experience in Consulting, GTM Strategy, Growth Strategy, Founder’s Office or Strategic Account Management roles.\nYou have experience working directly with enterprise customers and influencing senior business stakeholders.\nYou have successfully driven business growth, strategic initiatives, customer expansion, or transformation programs.\nYou possess strong analytical thinking and can translate business challenges into actionable solutions.\nWhat are the most critical skills for this role?\nYou can confidently engage and communicate with stakeholders across all levels, including CXOs and business leaders.\nYou can identify growth opportunities and build compelling business cases that drive customer investment decisions.\nYou can combine strategic thinking with commercial acumen to influence outcomes and drive revenue expansion.\nYou can simplify complex concepts and present data-driven recommendations with clarity and impact.\nYou will have an advantage if you:\nYou have prior experience in SaaS, AI, Automation, Customer Experience, CRM, or Enterprise Technology platforms.\nYou have worked in consulting, founder’s office, business transformation, or growth-focused roles within high-growth technology companies.\nYou have experience managing global or multi-market enterprise accounts.\nYou have demonstrated success in driving strategic customer initiatives, digital transformation projects, or executive-level engagements.\nWhy should you be interested?\nHere’s what you will gain from this role:\nOpportunity to work at the forefront of AI-powered customer experience transformation.\nExposure to enterprise customers across industries and international markets.\nHigh ownership and visibility with direct impact on revenue growth and customer success.\nOpportunity to influence strategic business decisions and work closely with senior leadership.\nA fast-paced environment that accelerates learning, career growth, and leadership development.\nThe chance to shape how leading enterprises adopt AI and automation to transform customer experiences.","description_format":"text","description_chars":4917,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Customer Support & Help Desk 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