{"id":3230458,"url":"https://alion.io/job/kapture-cx-machine-learning-engineer-2","title":"Machine Learning Engineer","company":{"id":59417,"name":"Kapture CX","domain":"kapture.cx","url":"https://alion.io/company/kapture-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"PyTorch","optional":false},{"name":"TensorFlow","optional":false}],"status":"live","first_seen_at":"2026-08-26T05:32:13Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-28T02:13:26Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"About Company :\nKapture CX is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support.\nPosition Overview\nJob Title: Machine Learning Engineer\nLocation: Bengaluru, Karnataka\nJob Type: Full-time\nExperience: 1.5- 3 years\nRole Summary\nAs a Machine Learning Engineer you will be involved in developing and optimizing Generative AI models and solutions that enhance our offerings. This role requires a blend of technical expertise and abstract thinking to build AI-driven solutions for CX industry that are not only innovative but also scalable and impactful.\nResponsibilities:\nDevelopment and deployment of Generative AI solutions and models to create innovative products for enhancing customer experiences.\nCollaborate with product managers and engineering teams to define product requirements and integrate AI technologies into our service offerings.\nDesign and implement machine learning pipelines for large-scale data processing, model training, and deployment.\nContinuously evaluate the performance of AI models and refine them to ensure they meet business objectives and deliver enhanced user experiences.\nResearch and implement the latest Generative AI techniques and tools to keep our solutions at the cutting edge of technology.\nQualifications:\nBachelor’s in Computer Science, Artificial Intelligence, Data Science, or a related field from tier 1 & tier 2 colleges\nAt least 1.5 years of hands-on experience in developing and deploying machine learning models (Experience in building Gen AI products or models will be a plus)\nProficient in programming with Python and familiar with AI frameworks such as TensorFlow, PyTorch, and others.\nDemonstrable experience with cloud services (AWS, Azure, GCP) for deploying scalable AI solutions.(Preferred but not mandatory)\nStrong analytical skills and the ability to work collaboratively in a dynamic and fast-paced environment.","description_format":"text","description_chars":2633,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-25T08:03:35Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.772,"p_room":0.44,"age_days":62,"expected_fill_days":56,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/kapture-cx-machine-learning-engineer-2","json_url":"https://alion.io/job/kapture-cx-machine-learning-engineer-2.json","meta":{"generated_at":"2026-10-28T03:06:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59417},"rest":"https://alion.io/mcp/rest/get_company?id=59417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkapture-cx-machine-learning-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkapture-cx-machine-learning-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkapture-cx-machine-learning-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kapture-cx-machine-learning-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkapture-cx-machine-learning-engineer-2"}]}