{"id":3330939,"url":"https://alion.io/job/kapture-cx-management-trainee-cx","title":"Management Trainee - CX","company":{"id":59417,"name":"Kapture CX","domain":"kapture.cx","url":"https://alion.io/company/kapture-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":35000,"currency":"INR","period":"month","gross":null,"usd_annual":4428},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"SQL","optional":false},{"name":"Google Workspace","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-27T10:10:20Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T01:07:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Management Trainee - Customer Experience\nKapture CX | Bengaluru\nWhat are we looking for?\nAt Kapture CX, we are looking for a Management Trainee (MT) to support the team across operational programmes, reporting, adoption initiatives, documentation and cross-functional coordination.\nThis internship will provide exposure to how a SaaS and AI-powered CX organisation operates, while giving you hands-on experience in data handling, programme management, process improvement, AI tools and operational execution.\nWhat you'll work on\nSupport ongoing CX Operations and Strategy initiatives, including adoption programmes, new initiatives and process improvement activities.\nMaintain trackers for team engagement, programme participation, adoption and operational activities, and help prepare regular updates.\nSupport feature rollouts and adoption initiatives by coordinating with relevant teams, tracking progress and monitoring metrics such as WAU.\nAssist in preparing reports, dashboards, Excel trackers and structured summaries based on project requirements.\nHelp create internal communications, programme decks, stakeholder updates and client-facing guides.\nSupport documentation of processes, programmes and operational activities.\nAssist with coordinating across CX, Product, Technology and other teams on programme milestones, rollout activities and follow-ups.\nSupport the team in identifying operational gaps, recurring issues and opportunities to streamline processes.\nAssist with basic analysis of operational data to identify trends and prepare meaningful summaries.\nGain hands-on exposure to AI tools and prompt engineering and support their use in relevant operational and documentation tasks.\nAssist with basic troubleshooting and resolution of operational issues.\nWhat we're looking for\nEssential\nStrong written and verbal communication skills, with the ability to create clear and structured content.\nStructured thinking and an ability to break down tasks and problems logically.\nComfortable working with Excel/Google Sheets and trackers.\nGood attention to detail, particularly with numbers, names and information.\nProactive approach to following up on assigned tasks and closing loops.\nWillingness to learn and work across different CX Operations and Strategy initiatives.\nExposure to AI tools and prompt engineering.\nBasic API and SQL skills for data extraction and integration analysis.\nStrong analytical thinking to evaluate operational metrics, perform root-cause analysis, and recommend data-driven solutions.\nGood to have\nFamiliarity with Google Workspace.\nBasic Excel skills and experience working with trackers or reports.\nExposure to B2B SaaS, Customer Experience or client-facing environments.\nInterest in operations, programme management, analytics or process improvement.\nBasic coding or automation knowledge.\nWhat you'll learn\nDuring the internship, you will gain exposure to:\nCX Operations and SaaS business processes\nReporting, dashboards and operational metrics\nProgramme and adoption management\nCross-functional coordination\nProcess improvement and operational efficiency\nAI tools and prompt engineering\nBusiness documentation and stakeholder communication\nWhat success looks like\nSuccess in this role means being dependable in supporting the team, maintaining accurate information, completing assigned tasks on time and gradually developing an understanding of CX Operations and Strategy.\nThe expectation at this level is to learn, contribute and support, rather than independently own production operations, client issues, technical troubleshooting or major operational initiatives.\nWhy should you be interested?\nGet hands-on exposure to CX, SaaS, AI and business operations.\nWork closely with CX, Product, Technology and other cross-functional teams.\nBuild practical experience in reporting, programme management, adoption and process improvement.\nDevelop skills in AI tools, prompt engineering and structured business communication.\nGet exposure to how enterprise CX solutions are operated and improved in a real business environment.","description_format":"text","description_chars":4067,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial 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