{"id":2786237,"url":"https://alion.io/job/kapture-cx-sales-development-representative","title":"Sales Development Representative","company":{"id":59417,"name":"Kapture CX","domain":"kapture.cx","url":"https://alion.io/company/kapture-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-18T11:15:31Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-17T22:03:51Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Who are we?\nKapture CX is building the agentic platform for CX. Our AI agents complete customer service, sales, collections and claims work for large enterprises. When a case needs judgement, they hand it to a person with the full context attached. If you've tracked an order, disputed a charge or followed up on a claim in India, there's a good chance Kapture was working behind the scenes.\nFounded in Bengaluru in 2014, Kapture has grown to over 400 people and works with more than 1,000 enterprises across 18 countries, including Unilever, Reliance, Tata, Coca-Cola, Bigbasket, Meesho, Lenskart and Airtel Payments Bank. We're headquartered in Bengaluru, with offices in Mumbai, Delhi NCR, the USA and the UAE.\nWe're hiring people who want to build AI that millions of customers rely on every day.\nWhat is this role all about?\nAs a Sales Development Representative, you will be at the forefront of Kapture’s growth identifying the right prospects, creating meaningful conversations, and building a strong pipeline across domestic and international markets.\nYou will work closely with the sales team to identify business opportunities, engage decision-makers, qualify prospects, and create high-quality sales conversations that contribute directly to revenue growth.\nSounds interesting?\nHere’s what you will be doing:\nIdentify and engage with key decision-makers across domestic and international markets.\nResearch accounts, understand prospect needs, and identify relevant business opportunities.\nGenerate, prospect, and qualify high-quality leads for the sales team.\nSchedule qualified meetings and meaningful conversations with prospective customers.\nExecute cold calling, email outreach, and other prospecting activities to build and strengthen the pipeline.\nCraft personalized and compelling sales emails tailored to different prospects and audiences.\nUnderstand customer trends, business challenges, and market opportunities to improve outreach effectiveness.\nCollaborate closely with Account Executives and the broader sales team to align on target accounts and business priorities.\nMaintain accurate prospect information, activity records, and pipeline data in the CRM.\nConsistently work towards defined activity, meeting, pipeline, and conversion targets.\nWhat does success look like in this role?\nSuccess means consistently building a high-quality sales pipeline, creating relevant conversations with prospective customers, converting prospects into qualified opportunities, and contributing to revenue growth across domestic and international markets.\nWhat would make you a good fit for this role?\nYou have 1-4 years of experience in Business Development, Sales Development, Inside Sales, or a similar role.\nYou have excellent verbal and written communication skills in English.\nYou are confident speaking with prospects and engaging with senior business stakeholders.\nYou are comfortable with cold calling, email outreach, and proactive prospecting.\nYou are target-driven, persistent, and comfortable working in a fast-paced environment.\nYou can manage multiple prospects and opportunities while maintaining strong follow-through.\nYou have a strong learning mindset and enjoy understanding customer problems and business needs.\nWhat are the most critical skills for this role?\nProspecting & Lead Generation - Ability to identify the right accounts and consistently build a qualified pipeline.\nCold Calling & Outreach - Confidence in initiating conversations and creating interest with prospective customers.\nCommunication & Persuasion - Ability to communicate clearly, understand prospect needs, and influence conversations.\nSales Emailing - Ability to create concise, personalized, and compelling outreach messages.\nQualification & Discovery - Ability to ask the right questions, identify business needs, and assess opportunity potential.\nPipeline Management - Strong follow-up, organization, and CRM discipline.\nYou will have an advantage if you:\nHave experience working with SaaS, B2B technology, or software product companies.\nHave exposure to both domestic and international markets.\nHave experience selling or prospecting into enterprise accounts.\nHave worked with CRM platforms and sales engagement tools.\nHave experience working in a target-driven sales environment.\nUnderstand customer experience, automation, AI, CRM, or enterprise technology solutions.\nWhy should you be interested?\nWork with a high-growth, AI-native SaaS company with global exposure.\nBuild hands-on experience across domestic and international markets.\nLearn enterprise prospecting, consultative selling, and modern SaaS sales practices.\nWork closely with experienced sales professionals and gain exposure to the complete sales cycle.\nTake ownership of building opportunities that directly contribute to Kapture’s growth.\nGrow your career in a fast-moving environment at the intersection of AI, SaaS, and enterprise technology.\nDoes this sound like you?\nIf you enjoy starting conversations, discovering business opportunities, and turning prospects into meaningful sales conversations, we’d love to hear from you.","description_format":"text","description_chars":5107,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Customer 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