{"id":2786231,"url":"https://alion.io/job/kapture-cx-technical-product-manager","title":"Technical Product Manager","company":{"id":59417,"name":"Kapture CX","domain":"kapture.cx","url":"https://alion.io/company/kapture-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":true},{"name":"Grafana","optional":true},{"name":"Sentry","optional":true}],"status":"live","first_seen_at":"2026-10-07T06:03:35Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T08:01:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Kapture CX, we are looking for a Technical Product Manager in our Customer experience Management Team.\nWho are we?\nKapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.\nKapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.\nWhat is this role all about?\nWe are seeking a Delivery Product Manager to support end-to-end execution of AI delivery\nprojects. This role acts as the link between the client, delivery, and product\nteams-responsible for ensuring smooth implementation, issue resolution, and alignment\nwith the overall AI product ecosystem.\nSounds interesting?\nHere’s a more detailed description of what you will do in this role:\nReview project plans to identify any gaps in deliverables, timelines, or dependencies.\nProvide solution recommendations for custom client requirements or new use cases.\nParticipate in client discussions as a product expert, ensuring clarity on capabilities and\nsolution design.\nCollaborate with backend and tech teams to troubleshoot and resolve project-related\ntechnical issues.\nWork with other product teams to align deliverables with the broader AI delivery\nroadmap.\nTrack and report progress across ongoing engagements and escalate risks proactively.\nDocument product feedback and insights from delivery to help prioritize future\nenhancements.\nThis is a Bangalore based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.\nWhat does success look like in this role?\nYou consistently deliver smooth client experiences, drive product adoption, manage relationships, resolve issues before they escalate, and help customers fully leverage Kapture’s platform to achieve measurable business impact.\nWhat would make you a good fit for this role?\nHere are the basic requirements:\n3-5 years of experience in product delivery, product management, or project coordination\nroles, preferably within a SaaS or AI-led environment.\nStrong functional understanding of enterprise SaaS products, API integrations, and data\nflows.\nExcellent communication and problem-solving skills; comfortable interacting with both\nclients and technical teams.\nAbility to organize, prioritize, and execute multiple projects simultaneously.\nExperience working with cross-functional teams in dynamic, evolving environments.\nTechnical Understanding: Good understanding of APIs, system integrations, databases,\nand basic coding concepts. Ability to work closely with development teams, understand\ntechnical requirements, and support solution delivery.\nWhat are the most critical skills for this role?\nYou take ownership and think proactively about client success and platform adoption & optimization.\nYou have a strong problem solving and debugging mindset - inspecting logs, tracing errors, and identifying root causes quickly.\nYou are proficient with modern tech stacks and monitoring tools like Kafka, Grafana, and Sentry (or similar).\nYou communicate technical concepts clearly and in a structured manner to both technical and non-technical stakeholders.\nYou will have an advantage if you:\nExposure to AI/ML-driven use cases, automation tools, or CRM platforms.\nExperience in client implementation or delivery roles within enterprise SaaS.\nWhy should you be interested?\nHere’s what you will gain from this role:\nAn opportunity to work at the intersection of technology, clients, and business impact. Strong leadership growth path across multiple functions\nChance to work with the biggest brands and top leaders\nHands-on exposure to large-scale CX automation and AI-powered platforms.\nCollaboration with highly skilled product, engineering, and customer success teams.\nStrong growth opportunities in a fast-scaling global SaaS organization, along with competitive compensation and performance-linked rewards.","description_format":"text","description_chars":4431,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-17T15:20:46Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":11,"expected_fill_days":30,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-18T09:39:44Z"},"pay":null,"html_url":"https://alion.io/job/kapture-cx-technical-product-manager","json_url":"https://alion.io/job/kapture-cx-technical-product-manager.json","meta":{"generated_at":"2026-10-18T09:39:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59417},"rest":"https://alion.io/mcp/rest/get_company?id=59417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkapture-cx-technical-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkapture-cx-technical-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkapture-cx-technical-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kapture-cx-technical-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkapture-cx-technical-product-manager"}]}