{"id":3649787,"url":"https://alion.io/job/karbon-billing-analyst","title":"Billing Analyst","company":{"id":779,"name":"Karbon","domain":"karbonhq.com","url":"https://alion.io/company/karbon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T21:50:36Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T18:01:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Karbon\nKarbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.\nWe're looking for a Billing Analyst to join our Finance team. In this role, you will support daily billing operations, ensure accuracy across subscription lifecycles, and deliver excellent service to internal stakeholders and external customers. You will work closely with senior team members and cross-functional partners to execute standard billing procedures, resolve routine inquiries, and maintain high standards of data integrity in our billing systems.\nThis is a fully remote position open to candidates based in the Philippines. We offer competitive compensation, benefits, and meaningful opportunities for professional growth. If you are detail-oriented, eager to learn, and passionate about financial operations, we encourage you to apply!\nAbout the Role!\nCustomer Support & Communication\nAct as a primary point of contact for routine customer billing inquiries, delivering professional, accurate, and empathetic responses.\nManage and resolve Salesforce cases generated from billing inquiry submissions to the billing support email, ensuring a 24-hour/1 business day response time for initial cases and all follow-up communications.\nAddress customer inquiries regarding invoices, payments, billing errors, credits, refunds, cancellation requests, and subscription setup/billing with accuracy.\nPartner with Customer Support and Account Management teams to resolve complex questions, escalating edge cases to Senior Billing Analysts or management when necessary.\nDay-to-Day Billing Operations\nExecute standard end-to-end billing cycles for subscription accounts, including processing recurring invoices, mid-term updates, and account adjustments.\nMonitor and verify billing data accuracy prior to invoice distribution, minimizing errors and credit memos.\nInvestigate and resolve routine billing discrepancies and customer account inquiries in a timely manner.\nSystems & Record Maintenance\nMaintain clean, accurate subscription records and customer account details in Zuora and integrated CRM platforms.\nFollow established standard operating procedures (SOPs) for data entry, system updates, and task tracking.\nAssist with system data cleanup projects and regular reconciliation tasks as needed.\nCross-Functional Collaboration\nCollaborate with Sales Operations, Customer Success, and Accounting teams to ensure smooth handoffs and aligned processes.\nParticipate in team meetings and contribute feedback on opportunities to simplify or improve standard billing workflows.\nAbout You!\n 2-4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment.\nHands-on experience with billing platforms (e.g., Zuora) and CRM software (e.g., Salesforce).\nSolid understanding of basic accounting principles and subscription billing mechanics.\nHigh level of attention to detail and accuracy when handling numerical data and customer accounts.\nStrong written and verbal communication skills with a customer-first mindset.\nAbility to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced environment.\nSelf-motivated with a strong desire to learn and grow within the Finance and Operations organization.\nWhy work at Karbon?\nIndustry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:\nWork-from-home allowance\nRice subsidy\nMeal allowance per working day\nLaundry allowance\n15 paid time off days per year (which includes 5 Karbon Days per year)\n7 Sick leave days per year\nInternet and work-from-home subsidy\nDiscretionary bonus program\nWork with (and learn from) a very experienced team\nBe part of a startup team that will continue to grow around you\nFlexible approach to work environment (we believe in trust and autonomy)\nA culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial positio\nPlease be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.\nKarbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!\nWe recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.\nGenerally, if you are a good person, we want to talk to you.\nIf there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at  for a confidential discussion.\n At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!","description_format":"text","description_chars":5927,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-11-02T23:50:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/karbon-billing-analyst","json_url":"https://alion.io/job/karbon-billing-analyst.json","meta":{"generated_at":"2026-11-03T18:13:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":779},"rest":"https://alion.io/mcp/rest/get_company?id=779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkarbon-billing-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkarbon-billing-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkarbon-billing-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/karbon-billing-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkarbon-billing-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3649787}},{"tool":"search_jobs","arguments":{"company":"karbonhq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3649787},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}