{"id":265272,"url":"https://alion.io/job/karbon-implementation-specialist","title":"Implementation Specialist","company":{"id":779,"name":"Karbon","domain":"karbonhq.com","url":"https://alion.io/company/karbon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom","United States"],"countries":["GB","US"],"hiring_countries":["US","GB"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":70000,"period":"year","method":"role_seniority_country_cell","sample_n":32},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-05-26T16:34:35Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-13T14:34:10Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":140},"description":"About Karbon\nKarbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.\nAbout the Role:\nAs an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You’ll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform.\nAs an Implementation Specialist, you will...\nOwn the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.\nCommunicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.\nFacilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.\nProvide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.\nCoach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.\nEnsure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.\nIdentify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.\nCollaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.\nDeliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.\nUse AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.\nAbout You\nYou have 2-4+ years of experience in B2B SaaS Implementations\nYou have experience with end-to-end technical implementations\nYou are comfortable managing multiple customer projects simultaneously with clear priorities and organization.\nYou enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.\nYou have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.\nYou are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.\nYou have strong attention to detail and pride yourself on accuracy and follow-through.\nYou enjoy working with data and systems, ensuring integrity throughout migrations and configuration.\nYou are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.\nYou are comfortable working remotely and managing your time independently.\nBonus points if you have:\nExperience in the accounting or tax industry.\nPrevious experience with workflow, accounting, or project management software.\nBackground in software onboarding or enterprise implementations.\nKnowledge of change management frameworks.\nExperience in a startup or high-growth SaaS environment.\nDeep knowledge and hands-on experience using Karbon.\nWhy work at Karbon?\nGain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines\nFlexible work hours\nCommuter & work from home benefits\nHome office equipment menu for you to choose how you deck out your home office\nCultural and offsite events\nLearning and development opportunities\nGenerous parental leave\nPerformance based and globally benchmarked pay\nEmployee Assistance Program\nUp to 10 wellness days (because you don't need to be \"sick\" to stay well)\nKarbon Fun / Social Club!\nUp to 5 weeks paid vacation\nWork with (and learn from) an experienced, high-performing team\nA collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback\nBe part of a fast-growing company that firmly believes in promoting high performers from within - \n\nPlease be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.\nKarbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!\nWe recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.\nGenerally, if you are a good person, we want to talk to you.\nIf there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at  for a confidential discussion.\n At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!","description_format":"text","description_chars":6395,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-05T12:21:23Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.28,"age_days":139,"expected_fill_days":57,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/karbon-implementation-specialist","json_url":"https://alion.io/job/karbon-implementation-specialist.json","meta":{"generated_at":"2026-10-13T17:37:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":779},"rest":"https://alion.io/mcp/rest/get_company?id=779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkarbon-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkarbon-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkarbon-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/karbon-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkarbon-implementation-specialist"}]}