{"id":2196486,"url":"https://alion.io/job/karbon-senior-implementation-specialist-2","title":"Senior Implementation Specialist","company":{"id":779,"name":"Karbon","domain":"karbonhq.com","url":"https://alion.io/company/karbon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom","United States"],"countries":["GB","US"],"hiring_countries":["US","GB"],"hiring_countries_total":2,"salary":{"min":64000,"max":70000,"currency":"GBP","period":"year","gross":null,"usd_annual":92645},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:41:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T03:45:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Karbon\nKarbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.\nAbout the Role:\nAs a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform.\nAs a Senior Implementation Specialist, you will...\nOwn the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time.\nCommunicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability.\nFacilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs.\nProvide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.\nCoach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance.\nEnsure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.\nIdentify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track.\nCollaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.\nDeliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon.\nUse AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.\nAbout You\nYou have 3-5+ years of experience in B2B SaaS Implementations\nYou have 2+ years of end-to-end technical implementation experience\nYou are experienced in project management and comfortable managing multiple customer projects simultaneously.\nYou thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence.\nYou have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps.\nYou are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes.\nYou have a strong attention to detail and pride yourself on accuracy and follow-through.\nYou enjoy working with data and systems, ensuring integrity throughout migrations and configuration.\nYou are resilient and adaptable, thriving in dynamic environments where change is constant.\nYou are comfortable working remotely and managing your time independently.\nBonus points if you have:\nExperience in the accounting or tax industry.\nPrevious experience with workflow, accounting, or project management software.\nBackground in software onboarding or enterprise implementations.\nKnowledge of change management frameworks.\nExperience in a startup or high-growth SaaS environment.\nDeep knowledge and hands-on experience using Karbon.\nWhy work at Karbon?\nGain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines\nFlexible work hours\nCommuter & work from home benefits\nHome office equipment menu for you to choose how you deck out your home office\nCultural and offsite events\nLearning and development opportunities\nGenerous parental leave\nPerformance based and globally benchmarked pay\nEmployee Assistance Program\nUp to 10 wellness days (because you don't need to be \"sick\" to stay well)\nKarbon Fun / Social Club!\nUp to 5 weeks paid vacation\nWork with (and learn from) an experienced, high-performing team\nA collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback\nBe part of a fast-growing company that firmly believes in promoting high performers from within - \n\nAs we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.\nThe range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.\nIt is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!\nThe estimated base salary range for this role is:\n£64,000—£70,000 GBP\nPlease be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.\nKarbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!\nWe recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.\nGenerally, if you are a good person, we want to talk to you.\nIf there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at  for a confidential discussion.\n At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!","description_format":"text","description_chars":7311,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Home office","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-09T19:41:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":57,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":92645,"is_top_pay":false},"html_url":"https://alion.io/job/karbon-senior-implementation-specialist-2","json_url":"https://alion.io/job/karbon-senior-implementation-specialist-2.json","meta":{"generated_at":"2026-10-13T03:55:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":779},"rest":"https://alion.io/mcp/rest/get_company?id=779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkarbon-senior-implementation-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkarbon-senior-implementation-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkarbon-senior-implementation-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/karbon-senior-implementation-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkarbon-senior-implementation-specialist-2"}]}