{"id":3476593,"url":"https://alion.io/job/kard-support-specialist-india","title":"Support Specialist (India)","company":{"id":679460,"name":"Kard","domain":"kardfinancial.com","url":"https://alion.io/company/kardfinancial","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":248},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Postman","optional":false},{"name":"Zendesk","optional":false},{"name":"AWS","optional":true},{"name":"Jira","optional":true},{"name":"Rest API","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:50:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T00:05:32Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Kard is building commerce media infrastructure that connects financial institutions, financial-services platforms, and merchants through data and merchant-funded rewards. As our reach expands, we are building for a step-change in scale, and for opportunities ranging from more relevant rewards and marketer intelligence to new commerce and distribution models.\nAbout the Role\nNote: We are currently only able to hire candidates residing in India for this fully remote position.\nKard is looking for a detail-oriented, technically capable Support Specialist to join our team. This role will serve as a primary point of contact for technical support requests from our issuer and merchant partners, helping troubleshoot issues, resolve transaction discrepancies, and ensure smooth day-to-day platform operations.\nThe Support Specialist will use tools like Zendesk, Postman, MongoDB, and the Kard Portal to investigate technical issues, manage partner requests, and support critical operational processes. The ideal candidate is a strong problem-solver who is comfortable working with APIs and databases, communicating with external partners, and taking ownership of issues from investigation through resolution.\nResponsibilities:\nManage and prioritize incoming partner support tickets through Zendesk, ensuring timely responses and resolution\nInvestigate and troubleshoot technical issues using Postman, MongoDB, and internal tools to identify root causes and resolve problems independently\nEscalate complex issues to Engineering or other internal teams with clear documentation, technical findings, and supporting evidence\nReview and validate pending transactions against merchant campaign terms and location data, ensuring accuracy and adherence to SLAs\nInvestigate transaction discrepancies and partner-submitted audits, applying corrections or manual adjustments when appropriate\nSupport issuer partner onboarding and offboarding, including platform configuration, API validation, and access management\nVerify merchant information, maintain accurate merchant records, and support campaign setup and updates through the Kard Portal\nGenerate and validate partner reports using Databricks and other internal tools, including impression and end-of-month reporting\nTest new product features and releases, identifying bugs and documenting issues for Engineering and Product teams\nIdentify opportunities to improve support workflows, automate repetitive tasks, and maintain documentation to improve team efficiency\nDesired Skills:\n3-6 years of experience in technical support, application support, technical operations, or a similar role\nHands-on experience troubleshooting REST APIs using Postman or similar tools\nExperience querying databases, particularly MongoDB or other NoSQL databases, to investigate technical issues\nStrong technical problem-solving skills, with the ability to investigate issues, identify root causes, and determine appropriate next steps\nExperience managing support tickets through Zendesk, Jira, or similar ticketing systems\nAbility to communicate technical findings clearly to both technical and non-technical stakeholders\nStrong attention to detail, organizational skills, and ability to manage multiple requests while meeting deadlines and SLAs\nProactive, service-oriented mindset with the ability to work independently and take ownership of issues through resolution\nBonus points:\nExperience supporting APIs, SaaS platforms, fintech products, or payment/transaction systems\nFamiliarity with AWS, Databricks, SQL, or other data and cloud infrastructure tools\nExperience with product QA, bug reporting, or workflow automation\nComp: $10 USD per hour\nWhy Join:\nKard recognizes the unique value each of us brings to our collective success. As part of our remote-first team, you'll have the autonomy to influence our trajectory, actively contributing to the growth of our business and the evolution of our company culture. By embodying our core values of Initiative, Openness, and Humility, you will not only witness but directly foster an inclusive and dynamic work environment, from the executive level down.\nOur competitive benefit plan includes:\nFlexible PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being\nObservance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve (US employees only)\nHealth, Dental and Vision Insurance\n401k with employer match (US employees only)\nCoworking space and WFH setup reimbursement\nCompany Offsites for planning, team-building, and networking\nKard is an equal opportunity employer and we actively encourage applicants of all genders, backgrounds, and experiences to apply. We believe that diverse perspectives enrich our workplace and drive our success.","description_format":"text","description_chars":4800,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-29T18:58:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/kard-support-specialist-india","json_url":"https://alion.io/job/kard-support-specialist-india.json","meta":{"generated_at":"2026-11-05T00:52:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679460},"rest":"https://alion.io/mcp/rest/get_company?id=679460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkard-support-specialist-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkard-support-specialist-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkard-support-specialist-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kard-support-specialist-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkard-support-specialist-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3476593}},{"tool":"search_jobs","arguments":{"company":"kardfinancial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3476593},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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