{"id":3157239,"url":"https://alion.io/job/kardex-holding-field-service-engineer-3","title":"Field Service Engineer","company":{"id":176804,"name":"Kardex Holding","domain":"kardex.com","url":"https://alion.io/company/kardex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":19,"ghost_share":0,"stale_share":0.632,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T04:23:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.\nWhen a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.\nCreate detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.\nProvide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.\nOccasionally support the customer during the ramp-up period of a project.\nThis role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.\nTravel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%\nYour tasks\nSupport active customer sites with the objective to achieve the highest level of system availability and stability as possible.\nOccasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.\nWhen a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.\nCreate detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.\nProvide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.\nOccasionally support the customer during the ramp-up period of a project.\nThis role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.\nTravel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%\nYour profile","description_format":"text","description_chars":2198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-23T14:57:24Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.597,"p_room":1,"age_days":10,"expected_fill_days":53,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/kardex-holding-field-service-engineer-3","json_url":"https://alion.io/job/kardex-holding-field-service-engineer-3.json","meta":{"generated_at":"2026-10-31T14:40:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176804},"rest":"https://alion.io/mcp/rest/get_company?id=176804"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkardex-holding-field-service-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkardex-holding-field-service-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkardex-holding-field-service-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kardex-holding-field-service-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkardex-holding-field-service-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3157239}},{"tool":"search_jobs","arguments":{"company":"kardex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3157239},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}