{"id":2447293,"url":"https://alion.io/job/kardex-holding-field-service-supervisor","title":"Field Service Supervisor","company":{"id":176804,"name":"Kardex Holding","domain":"kardex.com","url":"https://alion.io/company/kardex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0.048,"time_to_fill_p50_days":52,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T13:54:54Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-05T18:31:39Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Kardex VCA Pty Ltd is seeking a motivated self-starter to join our Australia and New Zealand Life Cycle Service (LCS) Team in the role of Field Service Supervisor Remstar, which will be based in Melbourne. This is a Full Time Position, which reports to the Director of Operations, ANZ of Remstar Business Unit.Your tasks\nPURPOSE OF THE ROLE\nAs Field Service Supervisor, you provide support and coaching to your designated team of technicians, sub-contractors and customers. You respond to customer generated requests in support of achieving service excellence. For escalation of customer, you will be the first contact for them and represent Kardex.\nYou will act as a brand ambassador by modelling the Kardex Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the country.\nJOB RESPONSIBILITIES\nResponsible for the customers care and the owner of the installed base considered.\nEnsure customer satisfaction, the Customer Relationship Index is the benchmark performance indicator.\nFirst contact for escalations and provide improvement plans towards customer or Kardex organization\nThe sale of services, the development of turnover is a major objective. By relying on the \"Trusted Adviser\" methodology, the entire team is mobilized to carry out the LCS Marketing Plan and generate growth.\nAs the Line Supervisor of the technicians, make every effort to manage and develop the skills of the team. He/she participates in the appraisal interviews, performance management, validates the leave, approves the expense reports and ensures training and development of team members necessary for its territory.\nEnsure all technicians and contractors are adequately trained and certified in accordance to work levels and site requirements.\nMobilize team for a fast and efficient execution of the orders Customers. Net Sales is measured as a Performance indicator.\nFor the team and all the subcontractors used, make sure of the respect, the implementation of the rules of safety and the provision and the use of the protection equipment’s (PPE). Conduct regular audits and reports on them.\nREQUIREMENTS\nEducation: Technical bachelor’s degree in electrical engineering or mechatronics. Relevant experience can compensate for lack of education Work Experience:Minimum 7-10 years of experience with last 5 years in field Service, handling high Capex nature equipment.\nHave good commercial acumen, able to interact with customer on business contract and modernisation. A trusted Advisor nature.\n\nProfessional ExperienceExperience in Customer Service / Technical dept\nExperience with measuring quality and efficiency field service work\nOffice (word, excel, power point) and electronic workforce management tools (Core Suite and SAP)\nSkills: Working knowledge in Mechanical engineering, comfortable with computers and software.\nPhysical requirement: Fit for heavy lifting task\nLanguage: English - fluent (both spoken and written).\nTravel: High, in country. Possess a Car and Driver's licence.\n\nOther competencies required to perform this role:\nMethodical\nLogical approach to analysis/problem solving\nWork with minimum supervision, maintaining appropriate communication always.\nGood time management\nGood communication skills including negotiation, influencing and liaison skills\nTo communicate effectively both externally and internally\nService-minded\nBusiness and customer oriented\nFlexible and accommodating\nCommunication\nWilling to teamwork\nAble to work beyond working hours if required (on weekends and public holidays)\nThis role is only open to Australian residents or those holding a relevant Visa giving right to live and work in Australia.\nYour profile","description_format":"text","description_chars":3730,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-13T13:54:54Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":0.9,"age_days":22,"expected_fill_days":52,"reasons":["conf:13","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/kardex-holding-field-service-supervisor","json_url":"https://alion.io/job/kardex-holding-field-service-supervisor.json","meta":{"generated_at":"2026-11-05T19:59:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176804},"rest":"https://alion.io/mcp/rest/get_company?id=176804"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkardex-holding-field-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkardex-holding-field-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkardex-holding-field-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kardex-holding-field-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkardex-holding-field-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2447293}},{"tool":"search_jobs","arguments":{"company":"kardex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2447293},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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