{"id":1137891,"url":"https://alion.io/job/kardex-holding-field-service-technician-madrid-2","title":"Field Service Technician Madrid","company":{"id":176804,"name":"Kardex Holding","domain":"kardex.com","url":"https://alion.io/company/kardex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":24,"ghost_share":0,"stale_share":0.542,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain","Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":44},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:58:26Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T15:18:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:\nThe leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business\nThe leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.\nYour tasks\nJob Description\nPreventative & corrective maintenance of Kardex systems & solutions\nComplete jobs in a timely manner according to set quality standards\nCustomer training (Operator, Health & Safety, Maintenance etc.)\nGenerate leads\nAdministrative management tasks (reporting, personal spare parts inventory, etc.)\nProvide remote diagnostics (via phone or remote connection)\nOn-call service to customers\nPLC troubleshooting & diagnostics\nBasic Software troubleshooting\nUnderstand, promote and advise on Kardex Remstar products and services\nAdhere to local Health and safety regulations\nPositively represent the company with all external & internal stakeholders\nContribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities\nEnsure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture\nSupport the growth of Kardex Remstar by promoting a positive and professional image of our business at all times\nAct as a trusted advisor\nYour profile","description_format":"text","description_chars":1658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-09-23T08:58:26Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":50,"reasons":["conf:19","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/kardex-holding-field-service-technician-madrid-2","json_url":"https://alion.io/job/kardex-holding-field-service-technician-madrid-2.json","meta":{"generated_at":"2026-09-26T02:05:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2089,"day_limit":5000,"remaining_today":2911,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}