{"id":1742809,"url":"https://alion.io/job/kardex-holding-integration-manager","title":"Integration Manager","company":{"id":176804,"name":"Kardex Holding","domain":"kardex.com","url":"https://alion.io/company/kardex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":19,"ghost_share":0,"stale_share":0.579,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2097},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T22:06:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Integration Manager is responsible for ensuring Kardex Solutions projects transition successfully from implementation into stable customer operations with the lowest possible level of post-go-live support issues.This role serves as the operational bridge between Project Management, Solution Engineering, Software, Controls, Commissioning, Customer Support, and the customer’s operational and IT teams.\nThe Integration Manager becomes actively involved before system go-live and remains engaged through the early operational life of the solution, with particular focus on the first six months after deployment.\nThe primary objective of the role is to ensure that systems are not simply technically complete, but are operationally ready, properly integrated, fully documented, effectively handed over, and capable of being supported efficiently after launch.\nThe Integration Manager will help identify implementation risks before go-live, coordinate system-level validation, ensure support teams understand the deployed solution, and drive rapid resolution of recurring issues during the stabilization period.\nSuccess in this position will directly improve:\nCustomer satisfaction\nSystem stability\nFirst-six-month support performance\nProject-to-service handoff\nIssue resolution speed\nSystem availability\nCustomer adoption\nInternal accountability\n• Long-term serviceability\nYour tasks\nKey Responsibilities\nDeployment Readiness\nLead a structured deployment-readiness process before customer go-live.\nConfirm that the complete integrated solution is prepared for operational use, including:\nMechanical systems\nControls\nAutoStore\nConveyor\nPeripheral equipment\nSoftware\nWMS/WCS/WES interfaces\nHost integrations\nNetwork infrastructure\nUser access\nOperational workflows\nSupport documentation\nEnsure outstanding technical, operational, and integration risks are clearly identified before launch.\nEstablish and maintain a formal Go-Live Readiness Checklist for each assigned project.\nIdentify unresolved issues that could create operational disruption after go-live and drive ownership and closure before the system enters production.\nSystem Integration Coordination\nCoordinate system-level integration across all technology components included within the Kardex Solutions scope.\nTypical systems may include:\nAutoStore\nConveyor and sortation\nGoods-to-person technologies\nAMRs or AGVs\nRobotics\nKardex software platforms\nWCS/WES\nPLC and controls systems\nCustomer WMS or ERP platforms\nShipping systems\nPrint-and-apply systems\nScanners and identification systems\nThird-party automation\nEnsure that interfaces between systems are properly defined, tested, documented, and understood by the teams responsible for ongoing support.\nThe Integration Manager does not necessarily develop every interface or control sequence but is accountable for ensuring the entire integrated solution functions as intended.\nIntegration Testing\nCoordinate and support structured testing prior to production launch.\nTesting should include, where appropriate:\nInterface testing\nEnd-to-end transaction testing\nOrder lifecycle testing\nInventory transactions\nReplenishment workflows\nPicking workflows\nPacking workflows\nException handling\nEquipment fault recovery\nCommunication interruptions\nHost-system interruptions\nRecovery procedures\nPeak throughput testing\nStress testing\nUser acceptance testing\nEnsure testing represents realistic customer operating conditions, rather than isolated equipment functionality.\nMaintain clear documentation of test results, open issues, responsibilities, and corrective actions.\nOperational Readiness\nWork with the customer and internal teams to ensure the operation is prepared to successfully use the system.\nValidate that:\nStandard operating procedures are established\nOperators are trained\nSupervisors are trained\nMaintenance teams are trained\nCustomer IT teams understand integration dependencies\nException processes are defined\nEscalation procedures are documented\nSpare parts requirements are established\nSystem monitoring is operational\nSupport contacts are clearly defined\nEnsure the customer understands how to operate the solution during both normal and abnormal conditions.\nService & Support Handoff\nOwn the transition of the deployed system from the project organization to the Kardex Solutions support organization.\nEnsure the support team receives complete and accurate system information before taking operational responsibility.\nRequired handoff documentation may include:\nFinal system architecture\nEquipment lists\nNetwork architecture\nIP addressing\nSoftware versions\nPLC versions\nConfiguration files\nIntegration specifications\nInterface mappings\nCustomer contacts\nVendor contacts\nWarranty information\nSpare parts lists\nKnown issues\nTroubleshooting procedures\nEscalation paths\nProject-specific operational considerations\nConduct a formal Project-to-Support Handoff Review before the system enters steady-state support.\nGo-Live Support\nCoordinate Kardex Solutions resources during system launch and the initial production period.\nEstablish clear responsibilities across:\nProject Management\nEngineering\nSoftware\nControls\nCommissioning\nCustomer Support\nThird-party suppliers\nCustomer operations\nCustomer IT\nEnsure critical issues are quickly assigned to the correct resource and are not delayed because ownership is unclear.\nSupport structured daily or weekly go-live reviews depending on the complexity and maturity of the deployment.\nSix-Month Stabilization Period\nMaintain oversight of project performance during the first six months following go-live.\nMonitor:\nSupport ticket volume\nRepeat issues\nSystem availability\nEquipment faults\nSoftware incidents\nInterface failures\nOperational exceptions\nCustomer escalation volume\nResponse time\nResolution time\nIdentify trends rather than treating each support ticket as an isolated event.\nDrive root-cause investigations for recurring or high-impact issues.\nEnsure permanent corrective actions are implemented rather than relying on temporary workarounds.\nRoot Cause & Continuous Improvement\nLead or coordinate structured root-cause analysis for significant or recurring deployment issues.\nMethods may include:\n5 Why analysis\nFault-tree analysis\nFailure mode analysis\nIssue trending\nPareto analysis\nLog analysis\nSystem performance reviews\nIdentify whether issues originated from:\nSolution design\nEngineering\nSoftware\nControls\nConfiguration\nInstallation\nCommissioning\nTraining\nOperational procedures\nCustomer infrastructure\nThird-party systems\nEnsure lessons learned are documented and incorporated into future projects.\nProject Lessons Learned\nConduct a formal lessons-learned review approximately 90-180 days after go-live.\nCapture findings related to:\nDesign assumptions\nIntegration requirements\nSoftware configuration\nCommissioning\nTesting\nTraining\nCustomer readiness\nSupport documentation\nThird-party dependencies\nOperational performance\nWork with Engineering, Product Management, Project Management, and Service to convert recurring lessons into standardized improvements.\nThe goal is not simply to solve individual project issues, but to prevent the same issues from occurring on future projects.\nCustomer Relationship\nServe as a trusted technical and operational resource during the transition from project implementation to stable operations.\nCommunicate clearly with customer stakeholders regarding:\nSystem status\nOpen issues\nRoot causes\nCorrective actions\nOperational risks\nResolution timelines\nSupport responsibilities\nMaintain appropriate urgency while ensuring customer expectations remain realistic and aligned with contractual responsibilities.\nCross-Functional Collaboration\nThe Integration Manager will work closely with:\nProject Management\nSolution Engineering\nMechanical Engineering\nElectrical Engineering\nControls Engineering\nSoftware Engineering\nCommissioning\nCustomer Support\nField Service\nProduct Management\nSales\nCustomer IT\nCustomer Operations\nThird-party suppliers\nThe role should provide a single system-level perspective across teams that may otherwise be focused on individual components.\nKey Performance Indicators\nSuccess in this role should be measured primarily by the quality and stability of projects following deployment.\nRecommended KPIs include:\nNumber of support incidents during first 30, 90, and 180 days\nRepeat incident rate\nCritical incident rate\nSystem availability during stabilization\nMean time to resolution\nPercentage of issues resolved permanently versus temporarily\nPercentage of projects completing formal support handoff before go-live\nPercentage of projects completing operational-readiness reviews\nOpen issues at go-live\nCustomer escalations during first six months\nCustomer satisfaction following deployment\nLessons-learned actions implemented\nReduction in recurring issues across successive projects\nA particularly useful primary metric could be:\nSupport incidents per deployed system during the first six months of operation.\nThis provides a direct indication of whether deployment quality is improving.\nQualifications\nRequired Experience\n7+ years of experience in warehouse automation, systems integration, industrial automation, software integration, project delivery, commissioning, or technical support.\nExperience supporting complex automated systems after deployment.\nStrong understanding of integrated material handling systems.\nExperience troubleshooting issues that cross multiple technical disciplines.\nAbility to understand system architecture and data flow.\nStrong customer-facing communication skills.\nDemonstrated ability to coordinate technical teams during critical project periods.\nStrong organizational and issue-management skills.\nPreferred Experience\nExperience with one or more of the following is strongly preferred:\nAutoStore\nConveyor systems\nSortation\nAS/RS\nGoods-to-person systems\nAMRs / AGVs\nPLC controls\nIndustrial networks\nWMS\nWCS\nWES\nERP integration\nWarehouse software\nSQL or system log analysis\nAPI or message-based integrations\nMaterial handling systems integration\nExperience with large, multi-technology automation projects is highly desirable.\nTechnical Competencies\nThe successful candidate should understand:\nSystem architecture\nWarehouse material flow\nControls architecture\nPLC systems\nIndustrial communications\nSoftware interfaces\nHost-system integration\nWMS/WCS/WES architecture\nTransaction flows\nNetwork dependencies\nException handling\nTroubleshooting methodology\nSystem availability\nRoot-cause analysis\nCommissioning processes\nAcceptance testing\nThe Integration Manager does not need to be the deepest technical specialist in every discipline but must possess enough technical knowledge to connect issues across disciplines and drive the appropriate teams toward resolution.\nProfessional Skills\nThe ideal candidate is:\nHighly accountable\nDetail oriented\nProcess driven\nTechnically credible\nCalm under pressure\nComfortable working directly with customers\nAble to coordinate multiple technical disciplines\nStrong at identifying risks before they become issues\nPersistent in driving problems to permanent resolution\nEffective at communicating complex problems clearly\nComfortable challenging teams when required\nFocused on continuous improvement rather than assigning blame\nTravel\nApproximately 30-50% travel may be required depending on project activity.\nTravel will primarily support:\nPre-go-live readiness reviews\nIntegration testing\nSystem commissioning\nCustomer go-lives\nOperational stabilization\nSignificant troubleshooting activities\nLessons-learned reviews\nRole in the Kardex Solutions Project Lifecycle\nThe Integration Manager should become involved before commissioning is complete, not after support problems begin.\nA recommended lifecycle is:\nDesign → Build → Integrate → Test → Operational Readiness → Go-Live → Stabilize → Handoff → Optimize\nThe Integration Manager's primary ownership begins during Integration and Testing and continues through approximately six months after go-live.\nDuring that period, the Integration Manager 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