{"id":930617,"url":"https://alion.io/job/kardex-holding-software-support-engineer-autostore","title":"Software Support Engineer AutoStore","company":{"id":176804,"name":"Kardex Holding","domain":"kardex.com","url":"https://alion.io/company/kardex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0.048,"time_to_fill_p50_days":53,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-15T11:17:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-03T12:00:46Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Kardex AutoStore specializes in innovative automated storage and retrieval solutions. We are seeking a motivated self-starter to join our team in the role of Software Support Engineer to be based in Kuala Lumpur/Selangor. This position offers the opportunity to work in a dynamic growing environment and contribute to the growth of our operations in the APAC region.Your tasks\nThe Software Support Engineer will be responsible forproviding ongoing support to customer sites utilizingtheAutoStoresoftwareandKardex WES software platform. This is a customer-facing role requiring strong communication, organizational, and troubleshooting skills. The engineer will address issues atLevel1-3, acting as a software and site expert capable of performing initial root cause analysis.\nTheSoftware Supportengineer’sfeedback will play a crucial role in informing the softwareproductteam about customer satisfaction and the quality of the Kardex WES platform, contributing to continuous improvement efforts. The role involves troubleshooting, triaging, and resolving support tickets related to Kardex WESand AutoStore, with occasional support for third-party software systems and integrations based on the unique needs of each customer site.\nThe ideal candidate will excel in a dynamic, multifaceted role that combines expertisein warehouse operations, software development, IT hardware, and intralogistics software applications (such as WCS, WES, and WMS).\nKeyResponsibilities:\nContribute to the analysis and definition of Kardex WES software requirements.\n\nParticipate in the integration and testing of Kardex WES software both in-house and on customer sites.\n\nParticipatein the setup, configuration, and rule definition according to customer requirements.\n\nDevelop a strong understanding of the customer’s operational practices and needs.\n\nCreate and enhance comprehensive test plans and test cases.\n\nPrepare clear and concise release notes to facilitatesmooth deployment.\n\nEnsure high-quality work through rigorous QA and testing procedures.\n\nIdentify, diagnose, and resolve bugs, applying appropriate fixesas needed.\n\nDevelop and execute internal, interface, and integrated test plans involving AutoStore systems, Kardex software, client host systems, and other integrated technologies.\n\nLead and deliver training sessions for customer personnel on the functionality and operation of Kardex WES software.\n\nProvide ongoing support to customers during the post-handoverandramp-up phase.\n\nTake ownership of the Kardex WES software system deployed on the AutoStore demo grid across APAC, ensuring readiness for customer visits, testing, and software updates.\n\nProvide Level1-3support by addressing customer inquiries and managing calls/ticketseitherdirectly fromthe customer orKardex Level 1technicians.\n\nEscalate and collaborate with the Kardex WES product team to resolve Level 3 issues.\n\nTo bepart of the on-callroster to provide 24/7 support coverage.\n\nJobRequirements:\nBachelor’s Degree in Computer Science, Engineering, or a relatedfield.\n\nStrong verbal and written communication skills. An active team player and customer focus.\n\nAble to adhere to priorities and meet tight dateline.\n\nExcellent troubleshooting abilities and experience working with real-time software systems.\n\nProficiencyin SQL scripting is desirable.\n\nExperience with .NET andJava Framework software deployment is a significant advantage.\n\nFamiliarity with C# isan added plus.\n\nMinimum of 2 years of experience in software deployment or automation systems, with experience in AutoStore being a bonus.\n\nBackground in project team environments, preferably in project management or commissioning settings.\n\nAbility to handle out-of-office Level1-3support calls as needed.\n\nProficiencywith Microsoft Office Suite and similar productivity tools.\n\nMotivation to actively contribute to the setup and growth of a new business unit.\n\nEntrepreneurial mindset with a proactive, solution-oriented approach to problem-solving.\n\nSelf-driven, results-oriented, and optimistic attitude towards achieving success.\n\nIn-depth understanding of logisticsand IT processes.\n\nWillingness to travel to project sites across the APAC region, with an estimated 20% to 30% travel required.\n\nYour profile","description_format":"text","description_chars":4239,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-09-15T11:17:00Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.516,"p_room":0.75,"age_days":48,"expected_fill_days":53,"reasons":["conf:4","stale_co","win:late","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/kardex-holding-software-support-engineer-autostore","json_url":"https://alion.io/job/kardex-holding-software-support-engineer-autostore.json","meta":{"generated_at":"2026-11-03T13:13:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176804},"rest":"https://alion.io/mcp/rest/get_company?id=176804"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkardex-holding-software-support-engineer-autostore"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkardex-holding-software-support-engineer-autostore"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkardex-holding-software-support-engineer-autostore"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kardex-holding-software-support-engineer-autostore\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkardex-holding-software-support-engineer-autostore"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":930617}},{"tool":"search_jobs","arguments":{"company":"kardex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":930617},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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