E-Commerce Operations Intern

Purpose Of The Role

Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management. The internship duration is 6 months with a possibility for extension.

Key Responsibilities

• Support our external customer care teams with their daily needs
• Provide feedback and analysis of customer interactions
• Coordinate social media customer care
• Assist in the set-up of new customer care processes
• Update key reports on a weekly basis
• Data analysis and reporting on a weekly basis
• Assist with research and benchmarking
• Create customer care training materials
• Assist with other Ad hoc tasks

Skills Education & Experience

• Commerce or business-related studies
• Candidates should be available full time and must be enrolled in a University for the entire internship period
• Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables)
• Familiarity with Shopify & Gorgias is a big plus
• Previous experience in an E-Commerce customer service environment is a big plus
• Language: fluent in English, both verbal and written, additional spoken languages are a plus

Profile

• Possesses excellent customer service skills
• Able to work independently in a fast moving and international team
• Flexible and adaptable, with a proactive attitude
• Able to prioritize and multitask
• Critical thinking and organizational skills
• Keen interest in process management and improvement
• Experience in Fashion not required
• Start date is November 1st, 2026 with the availability for at least 5 months