{"id":1967446,"url":"https://alion.io/job/karman-space-defense-information-technology-system-technician","title":"Information Technology System Technician","company":{"id":2310318,"name":"Karman Space & Defense","domain":"karman-sd.com","url":"https://alion.io/company/karman-sd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Valley City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-06T16:20:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T13:48:57Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies’ core mission priorities, and meet the accelerating demand for access to space. Building on nearly 50 years of success, we deliver Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs.\nIn this hands-on role, you provide responsive Level 1 support across multiple sites, endpoints, collaboration tools, and daily operations within Infrastructure & Site Operations. You will resolve user issues, deploy and maintain devices, support Microsoft 365 environments, and keep assets and documentation accurate to ensure secure, standardized technology services for a fast-moving aerospace/defense organization. This position reports to the Director of IT.\nResponsibilities\nTriages, troubleshoots, resolves, and escalates incidents and requests through tickets, phone, Microsoft Teams, email, walk-up, and remote support; documents clearly and contributes to the knowledge base.\nSupports user issues across Windows, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), browsers, printers, virtual private network (VPN), passwords, access, and business applications with a professional, helpful approach.\nImages, configures, deploys, and troubleshoots endpoints and devices including laptops/desktops, monitors, docks, peripherals, mobile devices, shared workstations, and shop-floor devices; handles provisioning for new hires, moves, role changes, and offboarding; supports patching, encryption, antivirus, and device health.\nProvides Level 1 collaboration support for Microsoft 365 Government Community Cloud High (GCC High), including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio/video, OneDrive sync, and SharePoint access; escalates complex access, compliance, or configuration issues.\nDelivers hands-on site support for conference rooms and audio/visual (AV), printers/scanners/badge and label printers, shop-floor workstations, and network-connected devices; performs basic troubleshooting for local connectivity, Wi-Fi, cabling, phones, and end-user access; supports onboarding of acquired/new sites and rapidly escalates site-impacting incidents.\nMaintains accurate asset records for laptops, desktops, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal/sanitization; supports audits and reconciliation.\nFollows company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security; supports Cybersecurity Maturity Model Certification (CMMC), Controlled Unclassified Information (CUI), Sarbanes-Oxley (SOX), audit, and cybersecurity readiness.\nIdentifies and escalates phishing, malware, suspicious activity, and unauthorized software; assists with compliance checks, remediation, updates, evidence collection; ensures documentation supports auditability and operational control.\nRequired Qualifications\nHigh school diploma or equivalent.\n1-3 years of experience in information technology (IT) help desk, desktop, or field support.\nWorking knowledge of Windows 10/11 and Microsoft 365.\nBasic networking knowledge: Wi-Fi, Ethernet, virtual private network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol (IP).\nExperience with ticketing systems and clear documentation.\nStrong customer service with the ability to follow procedures and escalate appropriately.\nAbility to manage multiple priorities.\nPreferred Qualifications\nAssociate degree or technical coursework.\nExperience in aerospace, defense, manufacturing, or regulated environments.\nExperience with Microsoft 365 GCC High.\nExposure to Active Directory, Microsoft Entra ID/Azure Active Directory (Azure AD), Microsoft Intune, Autopilot, Microsoft System Center Configuration Manager (SCCM), and Microsoft Defender for Endpoint.\nExperience with conference rooms/Teams Rooms and printer/scanner/badge/label devices.\nFamiliarity with National Institute of Standards and Technology (NIST) Special Publication 800-171, Defense Federal Acquisition Regulation Supplement (DFARS), Controlled Unclassified Information (CUI), and Sarbanes-Oxley (SOX).\nCertifications such as Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft, and Information Technology Infrastructure Library (ITIL) Foundation.\nExperience with Information Technology Service Management (ITSM) tools such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.\nPhysical Requirements\nAbility to lift and move IT equipment as needed. The essential functions of this position must be performed with or without reasonable accommodation.\nBenefits\nMedical, dental, and vision insurance\n401(k) with company match\nPaid time off\nHealth Savings Account (HSA) with company contribution\nFlexible Spending Accounts (FSA)\nCompany-paid life and AD&D insurance\nShort- and long-term disability coverage\nTuition reimbursement\nKarman Space and Defense is an Equal Opportunity Employer. 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