{"id":1901468,"url":"https://alion.io/job/karooooo-management-company-application-technical-support-engineer-iot","title":"Application Technical Support Engineer - IOT","company":{"id":3806827,"name":"Karooooo Management 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ResponsibilitiesProvide on-site technical support to assigned clients and ensure smooth operation of our systems and solutions.\n\nLearn, understand and become proficient in the company’s products, systems, software and technical processes.\n\nTroubleshoot and resolve technical issues related to system functionality, connectivity, hardware and software.\n\nPerform system configuration, testing, installation, maintenance and basic troubleshooting where required.\n\nWork closely with internal technical, engineering, product and support teams to investigate and resolve complex issues.\n\nMonitor system performance and identify potential technical issues before they impact client operations.\n\nSupport system implementation, testing, deployment and project-related activities at the client’s site.\n\nGather and analyse client requirements, technical issues and feedback, and communicate them clearly to relevant internal teams.\n\nProvide technical guidance and explanations to clients and end users when required.\n\nMaintain proper documentation of system configurations, technical issues, troubleshooting activities and solutions.\n\nConduct basic user training and demonstrations on system functions where required.\n\nParticipate in project meetings, site inspections, testing and other activities related to client projects.\n\nEnsure all assigned technical tasks are completed within the required timeline and in accordance with company standards.\n\nPerform other technical and project-related duties as assigned.\n\nRequirementsDiploma or Degree in Computer Science, Information Technology, Computer Engineering or a related field.\n\nCandidates with an Electrical & Electronic Engineering background will have an added advantage.\n\nStrong interest in learning and supporting technical systems, software and technology solutions.\n\nGood understanding of basic software, hardware, networking and troubleshooting concepts.\n\nAbility to diagnose problems systematically and identify practical solutions.\n\nComfortable working on-site at client locations and interacting directly with customers.\n\nGood communication and interpersonal skills, with the ability to explain technical matters clearly to non-technical users.\n\nStrong analytical and problem-solving skills.\n\nAble to work independently while also collaborating effectively with internal teams.\n\nFast learner with the ability to understand and adapt to new systems and technologies.\n\nGood attention to detail and strong sense of responsibility.\n\nExperience in technical support, application support, system implementation, project engineering or customer-facing technical roles will be an advantage.\n\nExperience with IoT, GPS/telematics, connected devices, vehicle technology or similar technology solutions will be an added advantage.\n\nWillingness to travel or work at client sites when required.\n\nSkills\nDirect Customer Interaction, Computer Engineering, technical input, Problem Identification, Internal Communication Strategy, Customer Product Training, campaign deployment, IoT Platform Development, Network Troubleshooting, Analytical and Problem-Solving Skills, Electronic and Electrical Engineering, Client Management, Working alongside Product Teams, resolve system issues, Performance Monitoring, Maintenance and Repair","description_format":"text","description_chars":3269,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T10:28:00Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely 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