{"id":2099697,"url":"https://alion.io/job/karpel-solutions-main-site-account-manager","title":"Account Manager","company":{"id":3867512,"name":"Karpel Solutions (Main-site)","domain":"karpel.com","url":"https://alion.io/company/karpel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-31T01:02:45Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-03T01:01:45Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"Description\nPOSITION SUMMARY\nKarpel Solutions builds case management software for prosecutor offices, public defender offices, courts, and city attorney offices. The Account Manager owns the health of Karpel's existing client base after go-live, working to keep accounts satisfied, engaged, and willing to serve as references. This role identifies and supports upsell opportunities within current accounts, partners with sales on Karpel Annual User Group (KAUG) planning, and leads ongoing client training so customers get full value from the platform over time.\nKEY RESPONSIBILITIES\nClient Relationship Management & Retention\nServe as the primary point of contact for an assigned book of existing clients across prosecutor, public defender, court, and city attorney offices.\nBuild and maintain relationships with day-to-day users and office leadership to understand how each client is using the system.\nMonitor account health and proactively address concerns before they threaten renewal or satisfaction.\nCultivate a pipeline of clients willing to serve as references, case studies, or site visits for prospective customers.\nTrack account status, renewal dates, and open issues in Salesforce.\nUpsell & Expansion Support\nIdentify opportunities within existing accounts for additional modules, seats, or features, including KAi.\nFlag qualified upsell opportunities to the Account Executive team and support the handoff with account context and relationship continuity.\nPosition new product capabilities to existing clients in the context of how they already use Karpel's software.\nUser Group & Conference Support\nPartner with sales and marketing on planning and execution of the Karpel Annual User Group (KAUG) conference.\nEncourage client attendance and participation, and help recruit clients for speaking slots, panels, or testimonials.\nGather client feedback and product requests surfaced at KAUG to relay to sales and product teams.\nClient Training & Enablement\nLead ongoing training sessions for existing clients, including onboarding refreshers, new feature rollouts, and best-practice workflows.\nDevelop and maintain training materials, including guides for new features such as KAi.\nCoordinate with implementation and support teams to close knowledge gaps identified through support tickets or client feedback.\nRequirements\nREQUIRED QUALIFICATIONS\n3+ years of experience in account management, client success, or a similar client-facing role.\nStrong relationship-building skills with the ability to manage multiple accounts simultaneously.\nComfort presenting to and training end users with varying levels of technical comfort.\nExcellent written and verbal communication skills.\nWillingness to travel for client visits, KAUG, and other conferences as needed.\nExperience in government, public sector, or criminal justice technology.\nPREFERRED QUALIFICATIONS\nBachelor's degree.\nFamiliarity with case management or similar SaaS platforms.\nExperience supporting or coordinating user conferences or client advisory 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