{"id":4016206,"url":"https://alion.io/job/karumi-customer-success","title":"Customer Success","company":{"id":2610867,"name":"Karumi","domain":"karumi.ai","url":"https://alion.io/company/karumi-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-10T12:50:38Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T04:08:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Karumi\nKarumi is a Y Combinator-backed (F25) company building the first agentic product-demo platform. Our AI agent joins live video calls, runs personalized product demos, reasons through prospect questions, clicks around the product in real time, qualifies leads, and routes them into the CRM - 24/7, in any language. We're a small, fast-moving team replacing a slow, manual part of the sales motion with autonomous agents.\nWe hire ahead of need and screen carefully. Expect a sharp bar, a fast process, and real ownership from day one.\nWhat you'll do\nOwn the post-sale journey: get customers live on Karumi quickly, prove value fast, and turn early adopters into renewals and references. You're the person making sure the AI demo agent actually performs in each customer's world.\nResponsibilities\nOnboard new customers - connect their product, train the agent, get demos running.\nDrive adoption, monitor demo performance, and step in before issues become churn.\nOwn renewals and expansion; spot accounts ready to grow.\nBe the voice of the customer back to product and engineering.\nYou're a fit if you\nHave 2+ years in CS, onboarding, or implementation at a B2B SaaS company.\nAre technical enough to configure a product and troubleshoot integrations.\nCommunicate clearly and stay calm when something breaks.\nLike building the CS function, not just running a script someone gave you.\nNice to have: early-stage experience, familiarity with sales/GTM tooling, multilingual.","description_format":"text","description_chars":1478,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-11-10T12:50:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T05:31:59Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/karumi-customer-success","json_url":"https://alion.io/job/karumi-customer-success.json","meta":{"generated_at":"2026-11-11T05:31:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2610867},"rest":"https://alion.io/mcp/rest/get_company?id=2610867"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkarumi-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkarumi-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkarumi-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/karumi-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkarumi-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4016206}},{"tool":"search_jobs","arguments":{"company":"karumi.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4016206},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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