Sales Coordinator

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities - and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Location: This is a full-time, on-site position based at Stile in Downtown Los Angeles.

The Role

We are looking for a Sales Coordinator to partner with and assist the sales team to achieve established revenue goals and service metrics. This critical role will manage the group turnover process from assigning incoming leads to the proper sales manager, following up on new active groups, managing all sales-related client & internal communication regarding reservations and billing.

In this remote role, you will report to the Director of Sales and work closely with Area Sales Managers, and Finance Coordinator while also acting as a liaison between Sales, Reservations, GX, Billing, and Operations.

About the Team

The Sales team is dedicated to growing revenue at Kasa through all channels, as well as growing Kasa as a distinguished accommodations brand. Our mission is to build a distinctive brand that has direct relationships with guests.

Day in the life of a Kasa Sales Coordinator

A day in the life of a Kasa Sales Coordinator focuses on 3 primary objectives: driving sales, use of tools & processes, and acting as a Hall of Fame Host. You will help drive sales by managing incoming lead sources and assigning them to the proper sales manager, collaborate with and assist managers, and ensure that each step of the active group journey from contracting to departure is seamless. As a key component of the sales process, you must be able to listen and read customers to identify needs and respond accordingly. You will be an integral part of improving and implementing our sales processes through the use of our existing tools. You will maintain complete and accurate records of all customer interactions and correspondence in our sales system, accurately review all group contracts and rate agreements, and identify ways to improve processes and enhance sales systems.

At Kasa, we strive to act as Hall of Fame Hosts through genuine care and hospitality. You will develop strong customer relationships through professional, courteous, and ethical interpersonal interaction, develop and maintain positive relationships with customers and vendors, and ensure proper communication with other departments.

Experience

• Proven work experience as a Sales Coordinator, Finance Coordinator or similar role
• You can demonstrate the ability to understand customer requirements and translate that into sales solutions
• Strong organizational and time-management skills with great attention to detail
• Excellent communication and interpersonal skills in a remote work environment
• Ability to set priorities and work on several projects simultaneously while meeting established guidelines through strong organizational skills
• Must be computer literate; have experience using Google Workspace tools and products and ability to learn new tools quickly
• Database management experience
• Ability to engage management decision-makers and influencers at any level
• Motivated by the attainment of goals and metrics
• Able to work independently, self-motivated

Plus if...

• You've worked in the hospitality industry
• You've worked for small and large enterprise companies
• You have experience with various CRM software

In one year, you will succeed at Kasa by having:

• Delivers accurate, timely support to help the sales team close deals
• Ensures smooth coordination of group bookings
• Keeps sales systems organized and up-to-date for clear reporting and follow-up

Curious about the Kasa experience? Save when you book onkasa.com!

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is between $28 and $30 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this  article from consumer.ftc.gov for more details.