{"id":229890,"url":"https://alion.io/job/kaseya-account-manager-commercial","title":"Account Manager, Commercial","company":{"id":2257,"name":"Kaseya","domain":"kaseya.com","url":"https://alion.io/company/kaseya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":18,"ghost_share":0,"stale_share":0.722,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1215},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-27T22:09:02Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T23:47:52Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Kaseya\nKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.\nBacked by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.\nFounded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.\nWe're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.\nAt Kaseya, we don't just raise the bar. We build it.\nPosition Summary\nKaseya is looking for a driven and customer-focused Account Manager to join our Commercial Business team, a strategic growth engine supporting IT departments across organizations throughout North America. In this role, you'll partner with customers across SMB, Mid-Market, Enterprise, SLED (State, Local Government & Education), or Channel segments, helping them simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's industry-leading platform.\nKey Responsibilities\nTake ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions.\nBuild trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs.\nDevelop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth.\nIdentify and execute upsell, cross-sell, and expansion opportunities while consistently achieving revenue objectives.\nMonitor customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value.\nCollaborate closely with Customer Success, Sales Engineering, Marketing, and other cross-functional teams to deliver an exceptional customer experience.\nMaintain an accurate sales pipeline, forecasts, and account activity using Salesforce.\nRequired Qualifications\n2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role.\nProven ability to build strong customer relationships and drive commercial outcomes.\nStrong communication, organizational and problem-solving skills.\nA motivated, resilient and coachable mindset with a passion for continuous growth.\nPreferred Qualifications\nExperience selling or managing B2B SaaS or technology solutions.\nExperience supporting customers across SMB, Mid-Market, Enterprise, SLED or Channel segments.\nConsistent track record of meeting or exceeding sales targets.\nExperience using Salesforce or similar CRM platforms.\nStrong analytical skills and the ability to manage forecasts and account 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