{"id":4068281,"url":"https://alion.io/job/kaseya-billing-analyst","title":"Billing Analyst","company":{"id":2257,"name":"Kaseya","domain":"kaseya.com","url":"https://alion.io/company/kaseya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":21,"ghost_share":0,"stale_share":0.381,"repost_share":0.095,"time_to_fill_p50_days":35,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-11T11:45:36Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:30:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Kaseya\nKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.\nBacked by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.\nFounded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.\nWe're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.\nAt Kaseya, we don't just raise the bar. We build it.\nJob Title:\nBilling Analyst\nLocation:\n Bangalore\nPosition Type:\nFull-Time\nPosition Summary\nThe Billing Analyst plays a critical role in delivering accurate and timely billing that supports the organization's customer experience. This role is responsible for managing daily billing operations, validating invoices, processing RMAs, and ensuring all activities meet internal SLAs and audit standards. The ideal candidate will be detail-oriented, process-driven, and comfortable collaborating with cross-functional teams to resolve discrepancies and drive continuous improvement. This position offers the opportunity to contribute directly to revenue accuracy, operational efficiency, and overall customer satisfaction.\nKey Responsibilities\nManage daily billing queues in Salesforce, including credit/debit adjustments, ensuring all cases are completed within SLA timelines.\nPerform end-to-end processing of RMAs, including verification, approval follow-ups, and system entry.\nTrack RMA status, resolve pending approvals, and proactively escalate aging cases.\nIdentify billing discrepancies and ensure timely resolution before billing release.\nMaintain dashboards and trackers for productivity, RMA status updates, billing accuracy, and quality control results.\nCollaborate with cross-functional teams to resolve billing and operational issues.\nEnsure adherence to compliance requirements, audit standards, and internal SLAs.\nSupport process improvement initiatives to enhance billing accuracy and efficiency.\nRequired Qualifications\nBachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience.\n2+ years of experience in billing operations, accounts receivable, order management, or a related function.\nWorking knowledge of billing processes and financial operations.\nExperience using CRM and business applications, preferably Salesforce.\nIntermediate proficiency in Microsoft Excel or Google Sheets.\nStrong attention to detail with a high standard of accuracy.\nExcellent organizational and time-management skills.\nPreferred Qualifications\nExperience processing RMAs, credit/debit adjustments, and invoice validation.\nFamiliarity with SLA-driven environments and compliance requirements.\nExperience creating and maintaining operational dashboards and reports.\nStrong analytical and problem-solving skills.\nEffective communication and stakeholder management capabilities.\nAbility to manage workload during month-end close and high-volume billing cycles.\nExperience working in a fast-paced, customer-focused environment.\nAdditional information\nKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":4191,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","RMM & MSP Software","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-11-11T12:30:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-11T13:44:50Z"},"pay":null,"html_url":"https://alion.io/job/kaseya-billing-analyst","json_url":"https://alion.io/job/kaseya-billing-analyst.json","meta":{"generated_at":"2026-11-11T13:44:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2257},"rest":"https://alion.io/mcp/rest/get_company?id=2257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaseya-billing-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaseya-billing-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaseya-billing-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaseya-billing-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaseya-billing-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4068281}},{"tool":"search_jobs","arguments":{"company":"kaseya.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4068281},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}