{"id":2537855,"url":"https://alion.io/job/kaseya-lead-support-analyst","title":"Lead Support Analyst","company":{"id":2257,"name":"Kaseya","domain":"kaseya.com","url":"https://alion.io/company/kaseya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":14,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:25:31Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T01:43:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Kaseya\nKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.\nBacked by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.\nFounded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.\nWe're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.\nAt Kaseya, we don't just raise the bar. We build it.\nPosition Summary\nKaseya is seeking an experienced Lead Support Analyst - Release Management to support and coordinate release management activities for enterprise business applications, including Oracle, Salesforce, and other supported platforms. The role involves planning, coordinating, and supporting release events, ensuring compliance with established processes, approvals, testing requirements, and deployment procedures.\nThe position will provide IST-based release coverage, complementing EST Release Management operations to ensure seamless global release support, effective stakeholder communication, and business continuity. The ideal candidate will have strong technical and operational expertise, excellent coordination skills, and a continuous improvement mindset.\nKey Responsibilities\nSupport the planning, coordination, and execution of release events for enterprise applications in collaboration with IT, Engineering, QA, and business stakeholders.\nCoordinate release documentation and ensure required testing results and validation evidence are available before deployment.\nTrack release approvals and verify that all readiness criteria are met before releases proceed within approved deployment windows.\nSupport release-related incident coordination, engage appropriate technical teams, and escalate risks or issues to minimize business impact.\nParticipate in post-release reviews, document lessons learned, and recommend improvements to release processes.\nCommunicate release status, risks, issues, and outcomes clearly to relevant stakeholders.\nMaintain release management documentation, procedures, and operational records in accordance with established standards.\nMonitor release metrics and operational data to support performance tracking and service level expectations.\nProvide IST release coverage and ensure structured handoffs with EST Release Management to maintain continuity of global release operations.\nIdentify opportunities to improve release processes, operational efficiency, and compliance with established release management practices.\nPreferred Qualification\nExperience supporting enterprise applications such as Oracle, Salesforce, and other business-critical platforms.\nFamiliarity with release management methodologies, deployment coordination, change management, and release governance practices.\nExperience working with global teams across different time zones, particularly IST and EST.\nStrong analytical, problem-solving, and incident coordination skills.\nExcellent communication, stakeholder management, and cross-functional collaboration abilities.\nExperience maintaining release documentation, tracking operational metrics, and supporting process improvement initiatives.\nAbility to work independently, demonstrate operational ownership, and adapt to a fast-paced environment.\nCustomer-focused approach with strong attention to detail, accountability, and commitment to service excellence.\nRequired Qualification\nBachelor’s degree in Business Management, Information Systems, or a related field, or equivalent practical experience.\n5+ years of experience in release management or enterprise application support.\nHands-on involvement in large-scale deployment activities and release execution support.\nStrong technical proficiency in enterprise business applications and release management methodologies.\nExperience collaborating with global, remote IT and business teams.\nStrong communication skills, including the ability to explain technical information to diverse audiences and coordinate with multiple stakeholders.\nAbility to work independently during IST hours while maintaining effective coordination with global teams.\nFlexibility to work shifts aligned with global business requirements and participate in on-call support as needed.\nStrong organizational, analytical, and problem-solving skills, with the ability to manage release activities, identify risks and support timely issue resolution.\nAdditional information\nKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable 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