{"id":1497707,"url":"https://alion.io/job/kaseya-product-manager-salesforce","title":"Product Manager, Salesforce","company":{"id":2257,"name":"Kaseya","domain":"kaseya.com","url":"https://alion.io/company/kaseya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":143000,"max_usd":254000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":749},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"MuleSoft","optional":false},{"name":"Scrum","optional":false},{"name":"Waterfall","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-29T20:28:48Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T08:38:26Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Kaseya\nKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.\nBacked by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.\nFounded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.\nWe're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.\nAt Kaseya, we don't just raise the bar. We build it.\nWe are seeking a strategic, detail-oriented Product Manager to join our Business Information Systems (BIS) team. This individual will drive the vision, roadmap, and execution of enterprise capabilities supporting our Product Business Systems (PBS), the internal systems that support our Product organization, focusing on two main areas: business systems products and pricing, and software provisioning, usage, and overage.\nThis role will support both Kaseya’s current operating environment and its future-state transformation. PBS is a newly formed team and growing fast! PBS capabilities are supported across platforms including Salesforce, NetSuite, integrations, and our Kaseya products, including Kaseya One. \nAs Kaseya advances its transformation, this role will help guide the transition to a more scalable future-state architecture anchored by Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, and related boundary applications.\nThe ideal candidate will understand how the Lead-to-Cash process works at an Enterprise SaaS company, including configuring Products and Pricing, bundle configurations, and provisioning software licenses through integration tools (MuleSoft, Boomi, etc.), as well as capturing usage and overage in different systems (Salesforce and NetSuite).\nThis person must be comfortable operating in a fast-paced, dynamic environment with competing priorities, while helping Kaseya simplify legacy processes, strengthen controls, and build scalable PBS capabilities for the future.\nProduct & Pricing Capabilities in Scope:\nProduct Configuration: Product configuration using the Revenue Cloud configurator, Product attribute selection and validation.\nProduct Catalog Management: Product creation and onboarding, SKU management, Product hierarchy management, Product master data governance, Oracle synchronization.\nProduct Governance: Product intake process, data dictionary management, Integration dependency documentation, revenue recognition and billing metadata\nPricing Management Capabilities: Pricing Waterfall, Discount Management, Renewal Pricing, Dynamic Pricing, Pricing Governance, Promotions\nBundle Management Capabilities: Bundle Modeling, Configuration, Ownership Validation, Cart Management, Cross-sell/Upsell, Bundle Pricing\nFulfillment & Provisioning Capabilities in Scope:\n Provisioning Method Management: Automated provisioning, Manual provisioning, Hybrid provisioning, Fulfillment route determination, Platform selection (K1, DPP, Manual Operations)\nProvisioning Exception Management: Provisioning Error Handling, Manual Provisioning, Provisioning Operations\nTenant & Instance Provisioning: New tenant provisioning, Tenant onboarding, Customer-to-tenant mapping, Multi-tenant support, Instance Management, Instance creation, Instance updates, Instance identity management, Zone and sub-domain assignment\nEntitlement Management: License Provisioning, Entitlement Lifecycle Management\nUsage & Rating: Support for subscription, usage-based, hardware, and one-time products; usage consumption and rating; overage management; and related billing and revenue treatment.\nKey Responsibilities:\n Product Ownership & StrategyDefine and manage the product roadmap for Product and Pricing, Fulfillment & Provisioning capabilities\nServe as the PBS subject matter expert across current and future-state systems, including Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft / Oracle Integration Cloud (OIC), Kaseya One, and key boundary applications.\nPartner with Finance, Billing Operations, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT stakeholders to gather requirements, prioritize features, and deliver scalable business outcomes.\nPrioritize PBS investments to ensure alignment with corporate strategy, revenue operations priorities, finance transformation goals, customer experience improvements, and NextGen migration objectives.\nBalance legacy-system investment with future-state transformation by supporting only the legacy enhancements that deliver measurable value, reduce operational risk, or improve migration readiness.\nHelp mature the PBS operating model by simplifying processes, clarifying ownership, improving handoffs, reducing manual intervention, and strengthening governance across teams.\nDemonstrate strong business acumen with knowledge of managed service providers (MSPs), subscription-based business models, usage-based billing, customer lifecycle processes, and Corporate / BIS systems.\n\n Lead-to-Cash Lifecycle ExecutionLead requirements definition and solution alignment across the Lead-to-Cash (L2C) lifecycle, with a focus on product and pricing setup, order fulfillment and provisioning, entitlements, and usage and overage capture, including downstream impacts on billing, revenue recognition, and reporting.\nTranslate complex business processes into clear system requirements, user stories, acceptance criteria, process flows, and testable outcomes.\nEnsure product, pricing, order, entitlement, provisioning, and usage data flows are consistent, traceable, and aligned across integrated systems.\nPartner with technical teams to support integrations between Salesforce, NetSuite, Kaseya One and the rest of the products.\n\n Agile DeliveryOwn and manage the product backlog; write clear, actionable user stories and acceptance criteria.\nLead sprint planning, backlog refinement, discovery sessions, solution reviews, demos, and Agile ceremonies for assigned PBS workstreams.\nEnsure timely delivery of features and capabilities aligned to business goals, release milestones, testing readiness, and operational adoption needs.\nPartner with Scrum Masters, Engineering Leads, QA, Business Process Leads, and Release / PMO teams to remove blockers, manage dependencies, and drive execution.\nManage delivery across both business-as-usual (BAU) and NextGen (future-state transformation) workstreams, ensuring clear separation of legacy support, transformation delivery, and migration-readiness activities.\n\nCross-Functional CollaborationWork closely with technical leads, engineers, QA, enterprise architecture, fulfillment operations, finance operations and customer support teams to deliver end-to-end solutions.\nAct as a liaison between business users and technical teams, translating operational pain points and business needs into system requirements and scalable design decisions.\nDrive alignment across upstream and downstream teams to ensure impacts are understood before changes are introduced into production.\nFacilitate issue resolution across complex, integrated workflows where ownership spans multiple teams, platforms, or business functions.\n\nGovernance, Risk & ComplianceEnsure solutions meet applicable compliance standards, including internal controls, data privacy, and security requirements.\nPartner with governance, architecture, security, integration, and release management teams to maintain alignment with enterprise policies.\nEnsure changes include clear documentation, approved requirements, defined business rules, traceable decisions, test coverage, and operational readiness.\n\nContinuous ImprovementMonitor system performance, user adoption, data quality, defect trends, and operational outcomes to identify opportunities to optimize workflows.\nIdentify opportunities to improve efficiency, billing accuracy, customer fulfillment and provisioning, software usage and overage, and operational scalability.\nStay current on industry trends, technology innovations, and best practices in subscription management, usage, and overage user experiences.\nSupport Kaseya’s broader transformation goals by helping move from fragmented, manual processes to standardized, automated, and scalable global PBS capabilities.\n\nRequired Qualifications:\n7+ years of experience in product ownership, business systems analysis, CRM systems, revenue operations systems, or enterprise solution delivery roles.\nProven expertise in Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes.\nHands-on experience with software license provisioning and entitlement management, including integrations built on platforms such as MuleSoft or Boomi.\nExperience with usage-based pricing models, including usage capture, rating, and overage management.\nStrong working knowledge of Salesforce CPQ, Salesforce Revenue Cloud / RCA, Software subscription business, payment platforms, integration platforms, or comparable enterprise systems.\nUnderstanding of integrated system flows across sales, order management, billing, receivables, collections, revenue recognition, and reporting.\nDemonstrated success managing cross-functional Agile teams and driving enterprise-scale projects to completion.\nStrong communication and stakeholder management skills; ability to influence and drive alignment across departments.\nSolid understanding of business process mapping, user experience design, technical integrations, data dependencies, and system controls.\nAbility to navigate evolving transformation plans and a mix of legacy and future-state platforms.\nWhy Join Us?\nThis is an exciting opportunity to lead critical initiatives at the intersection of products, technology, and enterprise transformation. You will help shape how Kaseya manages the Lead-to-Cash lifecycle today while building the scalable future-state systems and processes needed to support growth, automation and stronger controls. You’ll work with a high-performing team, be empowered to innovate, and help define the future of Kaseya’s enterprise systems landscape. We also make sure we have fun along the way!\nAdditional information\nKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":11266,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","RMM & MSP Software","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-30T02:35:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 42 · green card filings: 2","filings_12m":42,"filings_prev_12m":29,"green_card_filings_12m":2,"median_offered_wage_usd":114318,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.502,"p_room":0.75,"age_days":20,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kaseya-product-manager-salesforce","json_url":"https://alion.io/job/kaseya-product-manager-salesforce.json","meta":{"generated_at":"2026-10-20T11:37:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12850,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2257},"rest":"https://alion.io/mcp/rest/get_company?id=2257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaseya-product-manager-salesforce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaseya-product-manager-salesforce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaseya-product-manager-salesforce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaseya-product-manager-salesforce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaseya-product-manager-salesforce"}]}