{"id":230130,"url":"https://alion.io/job/kaseya-strategic-account-manager","title":"Strategic Account Manager","company":{"id":2257,"name":"Kaseya","domain":"kaseya.com","url":"https://alion.io/company/kaseya","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":205000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2699},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-19T19:18:04Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T22:26:02Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About Kaseya\nKaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.\nBacked by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.\nFounded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.\nWe're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.\nAt Kaseya, we don't just raise the bar. We build it.\nPosition Summary\nKaseya is seekinga results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients. \nYou will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. \nKey Responsibilities \nStrategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. \nAccount Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. \nRetention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. \nCustomer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. \n Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. \nCross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. \nMarket Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. \nRequired Qualifications \n5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. \nDemonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. \nStrong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. \nExcellent written and verbal communication skills, including presentation and storytelling abilities. \nExperience in building and executing strategic account plans. \nPreferred Qualifications \nBackground in IT management software, cybersecurity solutions, or managed service provider ecosystems. \nFamiliarity with CRM tools (e.g., Salesforce) and data analytics platforms. \nBachelor’s degree in Business, Technology, or related field. MBA is a plus. \nAdditional information\nKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":4291,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","RMM & MSP Software","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-05T09:39:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 42 · green card filings: 2","filings_12m":42,"filings_prev_12m":29,"green_card_filings_12m":2,"median_offered_wage_usd":114318,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.426,"p_room":0.35,"age_days":58,"expected_fill_days":28,"reasons":["conf:1","stale_co","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/kaseya-strategic-account-manager","json_url":"https://alion.io/job/kaseya-strategic-account-manager.json","meta":{"generated_at":"2026-10-18T22:46:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2257},"rest":"https://alion.io/mcp/rest/get_company?id=2257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaseya-strategic-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaseya-strategic-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaseya-strategic-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaseya-strategic-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaseya-strategic-account-manager"}]}