{"id":1247157,"url":"https://alion.io/job/katalystdm-it-support-technician","title":"IT Support Technician","company":{"id":3192331,"name":"Katalyst Data Management","domain":"katalystdm.com","url":"https://alion.io/company/katalystdm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54000,"max":96000,"currency":"MYR","period":"year","gross":null,"usd_annual":23580},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T13:23:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-25T18:58:54Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Join the dynamic and collaborative team at Katalyst Data Management (KDM)! KDM is seeking an IT Support Technician in Kuala Lumpur, Malaysia to provide hands-on technical support to employees and operational teams across Katalyst’s Kuala Lumpur locations. This is an exciting opportunity to support reliable local technology operations while collaborating with global IT teams to resolve complex technical issues.\nLocated in Kuala Lumpur, Malaysia\nFull-Time Position, Monday through Friday, 8:00 a.m. to 5:00 p.m.\nThe Company\nKatalyst Data Management (KDM) provides end-to-end subsurface data management solutions for the oil and gas industry. Our offering covers the spectrum of data management - from data capture and verification, to data storage and organization, to marketing data online. Our industry’s leading data management services cater to companies of all sizes, including the largest oil and gas companies in the world. KDM’s web-based iGlass platform is the premier data management platform in the industry and provides data accessibility, security, and disaster recovery. Innovation and commitment has enabled KDM to provide excellence in both technology and service quality.\nKey Responsibilities and Accountabilities\nThe IT Support Technician reports to the IT Manager, Asia-Pacific and provides hands-on technical support to employees and operational teams across Katalyst’s Kuala Lumpur locations, including KLCC and Shah Alam. This position is responsible for diagnosing and resolving hardware, software, network connectivity, user access, and infrastructure-related issues to ensure the effective and reliable operation of local technology systems. The successful candidate will collaborate with global IT support teams to escalate and coordinate the resolution of complex technical issues when necessary.\nKey Tasks:\nTroubleshoot and resolve hardware issues involving workstations, laptops, printers, peripherals, and related equipment.\nResolve user access and login issues, including VPN, virtual machine access, locked accounts, password resets, and related support requests.\nInstall, configure, update, and support software and operating systems on Windows and Linux machines.\nTroubleshoot local and wide-area network issues, including internet and intranet connectivity, Wi-Fi, VPN links between KLCC and Shah Alam, and connectivity with other Katalyst locations.\nProvide on-site desktop, hardware, and end-user support at the KLCC and Shah Alam offices as required.\nSupport and maintain server, backup, and general IT infrastructure equipment.\nAdminister user accounts, permissions, and basic Active Directory and Microsoft 365 tasks.\nMaintain accurate records of IT assets, support requests, troubleshooting steps, and resolutions.\nProvide hands-on support to the global Hardware team in resolving issues involving magnetic tape drive systems.\nSupervisoryResponsibilities:\nThis role does not include supervisory responsibilities.\nSkills:\nProficiency supporting Linux and Windows operating systems.\nWorking knowledge of basic networking concepts and network-connected components, including servers, PCs, disk trays, tape drives, USB drives, barcode scanners, and related devices.\nExperience installing, configuring, and upgrading software on Windows and Linux systems.\nFamiliarity with command-line tools and instruction sets in both Linux and Windows environments.\nProficiency with Microsoft Office applications, particularly Excel and Word.\nAbility to work independently across multiple sites, prioritize support requests, and resolve issues with minimal supervision.\nStrong communication, customer service, and problem-solving skills when supporting end users and coordinating with internal IT teams.\nFull, valid driving license and willingness to travel between KLCC and Shah Alam as required.\nWork Environment:\nThis position operates in a professional office environment across the KLCC and Shah Alam locations. The role routinely utilizes standard office equipment, including computers, telephones, printers, and photocopiers, and may also provide support for enterprise IT infrastructure such as firewalls, network switches, UPS units, network cabling, copper and fiber optic connections, and related systems.\nThis position must be comfortable working with technology hardware and infrastructure components and be able to assess equipment power requirements to ensure compatibility with local 220-240V electrical supply standards.\nPhysical Demands:\nThis is an active, hands-on role that requires the IT Support Technician to spend a significant portion of the day standing and moving. The position may involve short bursts of physically demanding activity, such as lifting and relocating computer equipment or navigating stairs. On occasion, tasks may require working in confined or elevated spaces, including under raised computer room floors or above drop ceilings.\nPosition Type and Expected Hours of Work:\nThis is a full-time role, and as such, the IT Support Technician is eligible to participate in the regional benefits program available to Katalyst employees.\nCore working hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. Additional hours, including occasional night, weekend, and holiday work, may be required to fulfill job responsibilities and support operational needs.\nTravel:\nOccasional movement of IT equipment and travel between office locations may be required to support business operations and project needs. Mileage for offsite meetings or errands will be reimbursed at the current regional rate.\nRequired Education and Experience\nTechnical qualification in an IT-related discipline, or equivalent hands-on technical support experience.\nExperience providing desktop, infrastructure, or end-user IT support across multiple sites is preferred.\nExperience supporting Windows, Linux, Microsoft 365, basic networking, and hardware troubleshooting is highly valued.\nWorking proficiency in English.","description_format":"text","description_chars":5955,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T17:57:34Z"}],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.71,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["conf:10","win:mid"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":23580,"is_top_pay":false},"html_url":"https://alion.io/job/katalystdm-it-support-technician","json_url":"https://alion.io/job/katalystdm-it-support-technician.json","meta":{"generated_at":"2026-09-27T00:58:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":882,"day_limit":5000,"remaining_today":4118,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}