{"id":2494242,"url":"https://alion.io/job/kav-customer-experience-associate-part-time","title":"Customer Experience Associate (Part-Time)","company":{"id":4399267,"name":"KAV","domain":"kavhelmets.com","url":"https://alion.io/company/kav-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-14T04:02:14Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T15:26:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Experience Associate at KAV (Part-Time)\nWe’re looking for a proactive, detail-oriented Customer Experience Associate to support our growing team in Buffalo, NY. In this role, you’ll help manage day-to-day CX operations and ensure that every customer receives excellent support from pre-order through delivery. You’ll work closely with our production and marketing teams and contribute to improving workflows as we scale.\nKey Responsibilities:\nSupport the Customer Experience (CX) team in daily operations, collaborating with production and marketing to maintain smooth workflows.\n\nManage customer communication throughout the entire order lifecycle, providing support during the custom fit process.\n\nHelp to handle customer correspondence during complex situations such as supply shortages, production delays, or new product launches.\n\nHelp to design and implement automated processes to reduce manual tasks and enable scalable growth.\n\nExpectations:\nExcellent written and verbal communication skills\n\nAbility to manage multiple priorities and communicate with cross-functional teams\n\nExperience with customer support tools (we use Gorgias and Shopify)\n\nHighly detail-oriented and organized\n\nProactive mindset\n\nLocated in Buffalo, NY with the ability to meet with team members in person 1-2x weekly\n\nHours & Compensation:\nThis is an hourly role with flexible scheduling. Estimated 15 hours per week, with potential for growth based on performance and evolving business needs. Pay Range: $19 - $24/hr","description_format":"text","description_chars":1508,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T04:02:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":66,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/kav-customer-experience-associate-part-time","json_url":"https://alion.io/job/kav-customer-experience-associate-part-time.json","meta":{"generated_at":"2026-10-15T18:07:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4399267},"rest":"https://alion.io/mcp/rest/get_company?id=4399267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkav-customer-experience-associate-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkav-customer-experience-associate-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkav-customer-experience-associate-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kav-customer-experience-associate-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkav-customer-experience-associate-part-time"}]}