{"id":3960469,"url":"https://alion.io/job/kbc-global-services-ai-agent-engineer","title":"AI Agent Engineer","company":{"id":4402786,"name":"KBC Global Services","domain":"kbc-group.com","url":"https://alion.io/company/kbc-global-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Varna, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Terraform","optional":false},{"name":"CICS","optional":true},{"name":"COBOL","optional":true},{"name":"Db2","optional":true}],"status":"live","first_seen_at":"2026-11-09T11:17:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T11:17:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Who are we:\n\nKBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe.\n\nSince 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI and other IT solutions working on a wide range of projects combining classical IT with digital banking.\n\nWe are investing heavily in Artificial Intelligence to help our employees work smarter, faster, and more efficiently and create an optimized claim handling-experience for our customer. Within the Claims Insurance ART, we explore, develop, and implement AI Agents that support employees in handling claims, analyzing complex files, and executing operational processes.\n\nThese AI Agents combine information from multiple sources, including modern applications, documentation, and our mainframe environment, to provide contextual support throughout employees’ daily activities.\n\nWe work according to the principles of the Scaled Agile Framework (SAFe) , where business value is at the center of everything we do, and multidisciplinary teams collaborate to deliver innovative solutions for our customers and employees.\n\nTo further strengthen this ambition, we are looking for an AI Agent Engineer who can bridge the gap between business, AI technology, and our existing application landscape.\n\nWhat does this role involve?\n\nAs an AI Agent Engineer, you will be responsible for designing, developing, and implementing AI Agents that support employees within Claims Insurance in their daily activities. You understand both the technical capabilities of AI and the business processes within claims management, and you know how to connect these worlds effectively.\n\nYou will work closely with business experts, architects, developers, and operational teams to create AI solutions that deliver tangible value to our employees.\n\nYou will work on cutting-edge AI initiatives, including the development of AI agents, integration with our mainframe and deployment of scalable data-driven solutions.\n\nThis role is ideal for someone who thrives in a collaborative environment and is passionate about AI innovation.\n\nAs our AI Agent Engineer , you would have the following responsibilities:\n\nAI Agent Development: Design, build, and optimize AI Agents using modern AI technologies such as Large Language Models (LLMs), Agentic AI, and Retrieval-Augmented Generation (RAG).\n\nBusiness & Claims Understanding: Develop a solid understanding of Claims Insurance processes and translate operational challenges into practical AI solutions that support employees.\n\nSystem Integration: Work with large-scale big data pipelines and real-time data processing. Integrate with AWS Bedrock and other LLM-based platforms to build intelligent agents.\n\nDevelop and maintain infrastructure using Terraform and AWS services.\n\nDeployment & Operations: Build solutions that can be deployed through KBC’s Execution Garden platform, taking into account scalability, monitoring, security, and maintainability.\n\nResponsible AI: Contribute to security, compliance, privacy, and the proper application of AI governance within KBC.\n\nCollaboration: Work closely with business stakeholders, architects, platform teams, and fellow engineers to successfully bring innovative AI solutions into production.\n\nKey competences that will help you succeed:\n\nProven experience with AWS cloud services (e.g., Lambda, S3, Bedrock).\n\nExperience developing software solutions in Python.\n\nStrong knowledge of Terraform and infrastructure-as-code practices.\n\nExperience with AI solutions, Machine Learning, or Generative AI.\n\nExperience integrating APIs and connecting data across various systems.\n\nAn interest in or experience with claims management and insurance processes.\n\nStrong analytical skills and the ability to translate complex business challenges into practical AI-driven solutions.\n\nExcellent communication skills in English.\n\nA collaborative mindset and enthusiasm for working in multidisciplinary agile teams.\n\nNice to have:\n\nKnowledge of AI Agent frameworks.\n\nKnowledge of mainframe environments (COBOL, DB2, CICS, MQ, etc.) is a strong asset.\n\nWhat do we offer?\n\nA unique opportunity to help shape the AI strategy of KBC Insurance.\n\nThe chance to build AI Agents that are used daily by hundreds of employees within Claims Insurance.\n\nAn innovative environment where business, data, and technology come together.\n\nCollaboration with experts in insurance, AI, data, and software engineering.\n\nA challenging role with plenty of room for initiative, innovation, and personal growth.\n\nThe opportunity to work with the latest AI technologies and enterprise AI platforms.\n\nBeing part of KBC, you will enjoy plenty of benefits:\n\nWork-Life balance: 25-day annual paid holiday; regular team buildings and company parties;\n\nPersonal Care: Additional medical insurance and pension plan;\n\nFully covered Multisport card;\n\nFood Vouchers: Digital food vouchers, which you can use in hypermarkets and other partner brands;\n\nAn international and highly diverse work atmosphere;\n\nHybrid way of working: flexible working time with home-office option;\n\nCareer growth and development: Leadership Development Program, Internal Academies encouraging internal rotations, a wide range of trainings and free access to several learning platforms, language courses and more;\n\nPreferential terms for banking and insurance products & services offered by KBC Group companies in Bulgaria (loans rates, life and non-life insurance, etc.)\n\nSpot Awards to make you shine: Employee of the month, Employee of the Year, Exceptional achievements and others;\n\nReferral program: recommend a friend to a job and get a bonus;\n\nOther remarkable benefits: Marriage and Childbirth bonuses, paid Volunteer Day, many discounted offers from various providers.\n\nNext Step:\n\nIf you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.\n\nJoin. Create. 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