{"id":2541945,"url":"https://alion.io/job/kbcomplete-sales-lead-coordinator","title":"Sales Lead Coordinator","company":{"id":4423367,"name":"KB Complete","domain":"kbcomplete.com","url":"https://alion.io/company/kbcomplete","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mission, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":97000,"max_usd":225000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":946},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:50:15Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T11:12:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nSales Lead Coordinator\nKB Complete is seeking a highly organized and customer-focused Sales Lead Coordinator to support our sales team by managing incoming leads, coordinating appointments, maintaining customer records, and ensuring an exceptional customer experience throughout the sales process. This role serves as the primary point of contact for prospective customers and plays a critical role in maximizing lead conversion and supporting revenue growth.\nKey Responsibilities\nLead Management\nReceive, qualify, and distribute incoming sales leads from various marketing channels.\nContact prospective customers promptly to gather information and schedule appointments.\nMonitor lead status and ensure timely follow-up by the sales team.\nTrack and manage lead flow within the CRM system.\nAppointment Coordination\nSchedule consultations and sales appointments for Design Consultants and Sales Representatives.\nConfirm appointments and communicate scheduling updates with customers and internal teams.\nOptimize appointment schedules to maximize sales team efficiency.\nCustomer Service\nProvide exceptional service to prospective and existing customers.\nRespond to inquiries via phone, email, text, and online platforms.\nResolve customer concerns or escalate issues to the appropriate team member.\nAdministrative Support\nMaintain accurate customer and lead records in CRM and company systems.\nGenerate reports on lead volume, conversion rates, and sales activity.\nAssist with sales documentation, contracts, and customer communications.\nSupport sales initiatives, promotions, and special projects as needed.\nTeam Collaboration\nWork closely with the marketing team to ensure leads are properly tracked and assigned.\nCommunicate regularly with sales representatives regarding lead status and scheduling updates.\nParticipate in sales meetings and contribute ideas for process improvements.\nQualifications\nRequired\nHigh school diploma or equivalent.\n2+ years of experience in customer service, scheduling, sales support, or lead coordination.\nStrong verbal and written communication skills.\nProficiency with ServiceTitan, Microsoft Office Suite, and CRM software.\nExcellent organizational skills and attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nPreferred\nExperience in home remodeling, construction, home improvement, or related industries.\nWorking knowledge of CRM systems such as Salesforce, HubSpot, or similar platforms.\nPrevious experience supporting a sales organization.\nSkills & Competencies\nCustomer-focused mindset\nStrong communication and interpersonal skills\nTime management and prioritization\nProblem-solving abilities\nDetail-oriented and highly organized\nAbility to work independently and collaboratively\nData entry accuracy and reporting skills\nPhysical Requirements\nProlonged periods of sitting and working on a computer.\nAbility to communicate effectively by phone and video conferencing.\nOccasional lifting of office materials up to 20 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