{"id":2098969,"url":"https://alion.io/job/kbpbrands-it-support-technician","title":"IT Support Technician","company":{"id":3913171,"name":"Kbpbrands","domain":"kbpbrands.com","url":"https://alion.io/company/kbpbrands","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leawood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-14T09:53:31Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"KBP is seeking an experienced IT Support Technician to provide front-line technology support for our Home Office and field teams. This role is responsible for Tier 1 end-user support, including Windows and desktop troubleshooting, Microsoft 365 support, user account administration, device deployment, and general connectivity issues.\nThe ideal candidate has a strong technical foundation, excellent customer-service skills, and at least three years of hands-on IT support experience. We're looking for someone who can independently resolve common support issues while knowing when to escalate more complex concerns.\nWhat You'll Do:\nProvide responsive Tier 1 technical support to Home Office and field users, managing support cases from intake through resolution and escalation.\n\nTroubleshoot Windows 11 devices, laptops, desktops, printers, peripherals, software, Wi-Fi, VPN, network printing, and other common connectivity issues.\n\nSupport Microsoft 365, including Outlook, Exchange Online, Teams, SharePoint, OneDrive, shared mailboxes, permissions, and basic mail-flow troubleshooting.\n\nAdminister user accounts in Active Directory and Microsoft Entra ID, including provisioning, terminations, password and MFA resets, security groups, permissions, and licensing.\n\nDeploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.\n\nSupport company-owned iOS devices and assist with mobile device enrollment, applications, profiles, and device-management requests.\n\nTriage user-reported phishing, quarantined messages, and Microsoft Defender alerts, escalating security or infrastructure concerns when appropriate.\n\nAssist with hardware provisioning, staging, shipping, asset records, replacements, and office moves, and maintain clear support documentation and knowledge resources.\n\nWhat We're Looking For:\n3+ years of hands-on IT support, service desk, help desk, or desktop support experience; 3-5 years preferred.\n\nHands-on experience with both Active Directory and Microsoft Entra ID.\n\nHands-on experience with Microsoft Intune and Windows Autopilot.\n\nStrong Windows 11 troubleshooting and Microsoft 365 support experience, including Exchange Online, Teams, SharePoint, and OneDrive.\n\nWorking knowledge of networking fundamentals including DNS, DHCP, IP addressing, Wi-Fi, and VPN connectivity.\n\nExperience working within a ticketing or IT service management platform.\n\nExcellent customer-service, communication, organization, documentation, and follow-up skills, including the ability to explain technical concepts to non-technical users.\n\nAssociate degree in information technology or a related field, or an equivalent combination of relevant experience and industry certifications; bachelor's degree preferred.\n\nAbility to work 100% on-site in Leawood, KS during the assigned schedule and provide occasional evening or weekend support when business needs require.\n\nAbility to lift and move computer equipment weighing up to 50 pounds.\n\nPreferred Experience:\nJAMF or another iOS mobile device management (MDM) platform.\n\nMicrosoft Defender for Endpoint/Office 365 or hybrid identity and Entra Connect.\n\nBasic PowerShell scripting.\n\nSupporting a multi-site, retail, or restaurant environment.\n\nRelevant certifications such as CompTIA A+, Network+, or Microsoft 365/Endpoint certifications.\n\nWork Location & Schedule:\nThis is a 100% on-site position at KBP Brands' Home Office in Leawood, Kansas. Remote and hybrid arrangements are not available. The anticipated standard schedule is 8:00 AM-5:00 PM or 9:00 AM-6:00 PM Central Time. Occasional evening and/or weekend support may be required based on business needs.\nWhat KBP Brings to the Table:\nKBP is a leading restaurant franchise group with a clear vision: to be a great place to work, a great place to eat, and a great place to own. We’re focused on sustainable growth that creates opportunities for our business and our people. We’re looking for individuals who share our values and want to be part of a culture built on inclusion, collaboration, and continuous improvement.\nOur Leawood, KS home office supports KFC, Taco Bell, Arby’s and Sonic restaurants across the country. It’s a dynamic environment where teamwork, learning, and personal growth are part of everyday life.\nIf you are looking to join an energetic, entrepreneurial company with countless opportunities to grow - personally, professionally, and financially - KBP is the right fit for you.\nCompensation: Offers are based on each candidate's experience and qualifications.\nBenefits: Full-time employees are eligible for a comprehensive benefits package that includes medical, dental and vision coverage, short- and long-term disability, a 401(k) company match, paid time off, life insurance, and AD&D coverage.","description_format":"text","description_chars":4767,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T17:46:58Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.674,"p_room":0.55,"age_days":26,"expected_fill_days":24,"reasons":["conf:19","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/kbpbrands-it-support-technician","json_url":"https://alion.io/job/kbpbrands-it-support-technician.json","meta":{"generated_at":"2026-10-14T12:46:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3913171},"rest":"https://alion.io/mcp/rest/get_company?id=3913171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkbpbrands-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkbpbrands-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkbpbrands-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kbpbrands-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkbpbrands-it-support-technician"}]}