{"id":2507587,"url":"https://alion.io/job/kbr-associate-technician-it-networks","title":"Associate Technician - IT Networks","company":{"id":4344,"name":"KBR","domain":"kbr.com","url":"https://alion.io/company/kbr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":10000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T07:58:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T21:28:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Title:\nAssociate Technician - IT NetworksPosition Overview\nThe NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure.\nThe technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.\nKey Responsibilities\nMonitoring & Alert Management\nMonitor network, systems, applications, and environmental alerts using enterprise monitoring tools \nIdentify, acknowledge, and perform initial triage of alerts in a timely manner \nEscalate incidents to appropriate support teams based on defined procedures \nIncident & Ticket Management\nCreate, update, and manage incident tickets in the IT service management (ITSM) system \nEnsure all tickets contain accurate, detailed, and timely documentation \nTrack incidents through resolution and follow up as needed \nSupport major incident coordination, including internal updates and stakeholder communication \nInitial Troubleshooting\nPerform basic troubleshooting of network, server, and application issues using documented procedures \nGather relevant diagnostic information before escalation \nApply standard operating procedures (SOPs) and knowledge base articles \nCommunication & Coordination\nServe as a primary point of contact for incident status updates \nCommunicate clearly and professionally with internal teams and stakeholders \nProvide timely updates on incident progress and resolution \nEscalation Management\nEscalate incidents based on severity, impact, and defined service level agreements (SLAs) \nCoordinate with Tier 2/3 teams to ensure efficient resolution \nOperational Support\nFollow established processes for change management and maintenance activities \nMonitor system health and report anomalies or recurring issues \nAssist with routine operational checks and tasks \nShift Coverage\nParticipate in a 24/7 rotating shift schedule, including nights, weekends, and holidays \nQualifications\nEducation\nHigh school diploma or equivalent required \nAssociate degree or technical training in IT or related field preferred \nExperience\n0-2 years of experience in a NOC, Help Desk, or IT support environment preferred \nFamiliarity with monitoring tools (e.g., ScienceLogic, SolarWinds) is a plus but not required \nExperience with ITSM platforms (e.g., ServiceNow) preferred \nCertifications (Preferred)\nCompTIA Network+ and/or Security+ (or willingness to obtain) \nITIL Foundation certification (or willingness to obtain within 6 months) \nSkills & Competencies\nBasic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN) \nBasic understanding of Windows and Linux server management \nStrong problem-solving and analytical skills \nAbility to follow documented processes and procedures \nEffective verbal and written communication skills \nAbility to prioritize tasks in a fast-paced environment \nAttention to detail and strong organizational skills \nAbility to work independently and as part of a team \nWork Environment\n24x7 operations center environment \nShift-based work schedule \nOccasional high-pressure situations requiring rapid response \nSuccess Factors\nTimely and accurate incident response and escalation \nHigh-quality ticket documentation \nAdherence to SLAs and operational procedures \nStrong collaboration with internal support teams","description_format":"text","description_chars":3629,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Space Services","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-14T07:58:28Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring 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