{"id":2908989,"url":"https://alion.io/job/kbr-help-desk-manager","title":"Help Desk Manager","company":{"id":4344,"name":"KBR","domain":"kbr.com","url":"https://alion.io/company/kbr","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":75,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"GitLab","optional":false},{"name":"GitOps","optional":false},{"name":"ITIL","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-23T02:40:26Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Title:\nHelp Desk ManagerBelong. Connect. Grow. with KBR!\nKBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities.\nAs a Help Desk Manager, you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and internal teams to design and implement containerization solutions using Kubernetes or Docker. A key aspect of your role will involve building and maintaining CI/CD pipelines, ensuring a smooth, secure software update process. Additionally, you will apply GitOps principles for software delivery automation, ensuring that systems are both efficient and secure. Your work will support the organization's goals of enhancing security, scalability, and operational efficiency.\nWhy Join Us?\nInnovative Projects: At KBR, you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.\nCollaborative Environment: Team Beskar thrives in a dynamic, mission-driven environment where our employees work shoulder-to-shoulder with software engineers, DevSecOps architects, product leads, trainers, facilitators and defense specialists. We embrace Agile methodologies and secure development practices to ensure rapid iteration, compliance alignment, and seamless integration across modular systems. Our culture prioritizes clarity, precision, and innovation-fostering open communication, iterative refinement, and deep collaboration to deliver documentation that’s not only compliant, but strategic and impactful across DoW.\nImpactful Work: Your work here will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you’ll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space.\nKey Responsibilities:\nLead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.\nServe as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.\nProvide guidance and mentorship to junior support staff, helping them develop skills and improve performance.\nManage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.\nEnsure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.\nDiagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.\nOversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.\nContinuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.\nAssist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.\nCollaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.\nCommunicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.\nAct as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.\nEnsure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols.\nCoordinate with the security team to manage security incidents, apply patches, and implement security configurations as required.\nMaintain the integrity and confidentiality of classified information handled within the help desk environment.\nQualifications\nRequired:\n Secret Clearance or above\nBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).\n2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.\nHands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).\nStrong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting.\nFamiliarity with configuration management and automation tools such as Ansible, Terraform, or Chef.\nExcellent leadership and team collaboration abilities.\nStrong technical troubleshooting and problem-solving skills in complex IT environments.\nEffective communication skills to interact with both technical and non-technical personnel.\nAbility to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.\nCommitment to security best practices and ensuring compliance with strict DoD protocols.\nDesired:\nExperience supporting DoD or Space Force operations in a DevSecOps environment.\nFamiliarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.\nCertifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.\nExperience with utilizing AI tools within a development environment.\nBasic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only)\nThe offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.\nAdditional Compensation:\nKBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.\nBelong, Connect and Grow at KBR\nAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.\nKBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.","description_format":"text","description_chars":7370,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Military Logistics","Space Services","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-20T08:54:52Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.126,"p_room":0.28,"age_days":56,"expected_fill_days":9,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/kbr-help-desk-manager","json_url":"https://alion.io/job/kbr-help-desk-manager.json","meta":{"generated_at":"2026-10-23T03:17:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4344},"rest":"https://alion.io/mcp/rest/get_company?id=4344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkbr-help-desk-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkbr-help-desk-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkbr-help-desk-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kbr-help-desk-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkbr-help-desk-manager"}]}