{"id":2440797,"url":"https://alion.io/job/kbr-servicenow-functional-architect","title":"ServiceNow Functional Architect","company":{"id":4344,"name":"KBR","domain":"kbr.com","url":"https://alion.io/company/kbr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:59:23Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T21:28:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Title:\nServiceNow Functional ArchitectServiceNow Functional Architect is responsible for defining the functional architecture, process design, capability roadmap, and value realization of the ServiceNow platform across a complex global enterprise. The role translates business and technology priorities into scalable, standardized, and supportable ServiceNow solutions spanning IT Service Management, Security Operations, Asset Management, and Strategic Portfolio Management.\nThe architect serves as a strategic partner to global business leaders, IT operations, cybersecurity, asset management, portfolio management, enterprise architecture, data teams, and implementation partners. The role leads requirements discovery, operating model design, cross-module integration, process harmonization, solution governance, and adoption while ensuring alignment with enterprise architecture, security, privacy, data, and regulatory requirements.\nAutomation and artificial intelligence are critical elements of this position. The successful candidate will identify, prioritize, and architect high-value opportunities using workflow automation, orchestration, virtual agents, predictive intelligence, generative AI, AI agents, and decision support. The role will establish guardrails for responsible AI, measurable value, human oversight, data quality, and sustainable operational ownership.\nation.\nResponsibilities:\nDefine and maintain the functional architecture, capability roadmap, and governance framework for the ServiceNow platform.\nLead requirements gathering, process design, capability mapping, fit-gap assessments, and solution architecture activities across ServiceNow modules.\nArchitect and optimize solutions across IT Service Management (ITSM), Security Operations, Asset Management (HAM/SAM), and Strategic Portfolio Management (SPM).\nDesign scalable enterprise workflows, service models, and operating processes that align with business objectives and platform best practices.\nIdentify and deliver automation, orchestration, and AI-enabled solutions using Virtual Agents, Predictive Intelligence, Generative AI, and intelligent workflows.\nEstablish architecture standards, process frameworks, governance controls, and design patterns to ensure secure, scalable, and maintainable solutions.\nPartner with technical architects, developers, and integration teams to deliver solutions aligned with enterprise architecture, security, privacy, and compliance requirements.\nProvide architecture oversight for platform upgrades, enhancements, integrations, digital transformation initiatives, and complex enterprise programs.\nDesign and govern CMDB, Common Service Data Model (CSDM), service mapping, and data management practices across the platform.\nCollaborate with Cybersecurity teams to support Vulnerability Management, platform security, API governance, and risk-management initiatives.\nLead ServiceNow Asset Management strategies, including Hardware Asset Management (HAM) and Software Asset Management Professional (SAMP) capabilities.\nSupport Strategic Portfolio Management (SPM) processes, including demand management, project governance, application portfolio management, and Agile delivery.\nFacilitate architecture reviews, stakeholder workshops, and governance forums to drive platform standardization and business alignment.\nDevelop platform adoption metrics, executive dashboards, and value-realization reporting to measure business outcomes and continuous improvement.\nMentor business analysts, product owners, administrators, and delivery teams on ServiceNow best practices, automation, AI adoption, and platform governance.\nQualifications:\n\nBachelor's degree in Information Technology, Computer Science, or a related discipline.\n8+ years of experience in enterprise technology, platform consulting, service management, business process design, or functional architecture.\n5+ years of hands-on ServiceNow functional architecture or solution design experience in large enterprise environments.\nDemonstrated experience architecting solutions across ITSM and at least two of the following areas: Security Operations, IT Asset Management, or Strategic Portfolio Management.\nStrong knowledge of ServiceNow ITSM capabilities including Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, and Service Operations Workspace.\nExperience designing enterprise workflows, governance processes, operating models, integrations, and service management solutions.\nStrong understanding of workflow automation, AI-enabled service management, Virtual Agents, Predictive Intelligence, and Generative AI capabilities.\nExperience with CMDB, Common Service Data Model (CSDM), Service Mapping, and enterprise data governance practices.\nStrong knowledge of ITIL, Agile delivery methodologies, enterprise architecture principles, and platform governance.\nExcellent communication, stakeholder management, facilitation, leadership, and problem-solving skills.\nPreferred Qualifications:\nServiceNow Certified System Administrator (CSA).\nServiceNow Certified Implementation Specialist (CIS) in ITSM, ITAM, SPM, Vulnerability Response, or related modules.\nServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or Certified Master Architect (CMA).\nITIL 4 Foundation or higher certification.\nExperience with Hardware Asset Management (HAM), Software Asset Management Professional (SAMP), Strategic Portfolio Management (SPM), Security Operations, and Vulnerability Management.\nExperience implementing enterprise automation strategies, AI governance frameworks, and intelligent workflow solutions.\nExperience supporting large-scale digital transformation, platform modernization, mergers and acquisitions, or global ServiceNow deployments.\nExperience working within global engineering, technology, consulting, professional services, or multi-vendor environments.\nBelong. Connect. Grow. with KBR!","description_format":"text","description_chars":5926,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Military Logistics","Space Services","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-13T11:59:23Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.863,"p_room":0.9,"age_days":1,"expected_fill_days":4,"reasons":["conf:8","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/kbr-servicenow-functional-architect","json_url":"https://alion.io/job/kbr-servicenow-functional-architect.json","meta":{"generated_at":"2026-10-15T07:35:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11311,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4344},"rest":"https://alion.io/mcp/rest/get_company?id=4344"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkbr-servicenow-functional-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkbr-servicenow-functional-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkbr-servicenow-functional-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kbr-servicenow-functional-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkbr-servicenow-functional-architect"}]}