{"id":2742285,"url":"https://alion.io/job/kcr-resource-navigator-front-desk-reception","title":"Resource Navigator- Front Desk Reception","company":{"id":691470,"name":"KCR","domain":"kcr.org","url":"https://alion.io/company/kcr-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bremerton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"closed","first_seen_at":"2026-10-16T19:24:41Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T20:29:23Z","board_verified":false,"closed_at":"2026-10-21T20:29:23Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Be the friendly face of Kitsap Community Resources! As the first point of contact for community members, you will help connect individuals and families to vital services by providing exceptional customer service, answering questions, and supporting a positive client experience.\nPlease apply atkcr.org/career-opportunities/. If you need assistance with your application please contact Human Resources.\n\nJob Title: Resource Navigator Department: Energy Fixed Hourly Wage: $21.03 Position Type: Full Time, Non-Exempt, Monday- Friday Work Environment: In-person, office setting Location: 845 8th St, Bremerton- Administrative building\nJob Summary \nThis position is responsible for the first impression of Kitsap Community Resources to the community. You will primarily be responsible for greeting individuals, answering questions regarding programs, facilitating client care and engagement, and directing them to the appropriate departments. This position provides support to a large group of programs and individuals. This person must have outstanding customer service skills, excellent oral and written communication skills, strong telephone etiquette, organization and filing skills, strong multi-tasking ability, and maintain a professional demeanor in stressful circumstances. Additionally, this position requires concern for and understanding of low-income people and diverse clientele.\nKCR Mission, Vision, & Core Values\nMission:\nKitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.\nVision:\n We exist with a clear vision of creating a community where everyone has an opportunity to thrive.\nCore Values:\n Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.\nIntegrity - taking care to honor our commitments in an ethical manner\nCompassion - genuinely empathizing with those we serve\nExcellence - demonstrating a high level of performance in all we do\nDiversity - showing honor and respect to all individuals we serve\nCollaboration - so we seek out partnership opportunities\nTeamwork - supporting our employees and partners as we fulfill our mission\nJob Requirements\nQualifications:\nPreferred Education: Lived experience with housing or other resource instability and/or experience navigating and receiving services from public systems such as homeless and housing services systems, foster care, the criminal legal system, or behavioral health system; High School Diploma or GED with 2+ years working experience may be substituted for these preferred qualifications.\nBi-lingual Spanish a plus\nAbility to pass State and/or Federal Background Checks as determined by position\nPreferred Qualifications:\n\nMust demonstrate recognition and compassion for low-income peoples\nMust be aware and sensitive to Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA)\nMust have excellent communication and interpersonal skills to work confidently with clients and staff\nMust have excellent customer service skills\nMust be computer literate; experience with Microsoft programs such as Outlook, Word and Excel is a plus \nMust have experience operating office machines such as multi-phone line systems, copiers, printers, etc.\nMust be well organized; filing experience is a plus\nMust be a self-starter with the ability to work independently\nMust be comfortable with conflict and de-escalating situations\nMust be able to maintain confidentiality in a high-volume environment\nLicense(s) and/or Certifications:\nFirst Aid, CPR, AED training within 30 days of hire\nEssential Physical and Mental Functions\nPosition requires intermittent sitting, standing, walking, twisting, and bending\nMust be able to lift up to 20 pounds\nSimple grasping and hand manipulation required as well as reaching above and below shoulder level\nCognitive ability to recognize and address safety concerns\nCognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers\nCognitive ability to discern accuracy and apply to work as necessary\nAccuracy, good communication, judgement, and the ability to remain calm and provide appropriate advice and information\nResponsibilities- Included but are not limited to\nReports to and accepts assignments from assigned Supervisor\nGreet all individuals in a friendly and professional manner\nAnswer questions and facilitate client/visitor needs\nPrepares staff meeting minutes, various reports, and updates intake form\nResponds to all department voicemails and email inquiries daily\nProvides all reception services including greeting, maintaining orderly reception area, monitoring the client wait times, scheduling appointments, and assigning new intakes to Navigator\nPerforms data entry into the appropriate client databases for all new clients and updates existing household records with new information; this may include Homeless Management Information System (HMIS) and Community CareLink (CCL), and other databases as assigned.\nEnsures resource availability waitlists are maintained daily and follow-up with partners as required.\nDirect visitors to appropriate departments as necessary.\nAnswer and route calls, take messages as appropriate, and ensure all visitors sign in and out.\nOperate and maintain office machines including copier, fax, scanner, computer and multi-line phone system.\nAssist with Clothing Closet maintenance and fulfilling client requests for clothing and hygiene items.\nProvide information about all KCR programs and services as appropriate\nMaintain professionalism and composure in stressful situations; use good communication and judgment to de-escalate conflicts or handle conflict appropriately\nAttend required staff meetings\nWork/Life Balance\nKCR offers a robust benefits package to support balance between work and life outside the workplace.\nVacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc.\n100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction)\n6.5% Employer Contribution to 401K after first 12-18 months of employment\nEmployee Assistance Program\nEmployee Wellness Program\nEmployee Growth & Development Training Programs\nAll duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.\nKitsap Community Resources is an “at-will” employer.\nKCR recognizes that ideas come from a varied mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a varied and highly skilled staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.\nKITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.\nAll employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. 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