{"id":2159210,"url":"https://alion.io/job/kcs-it-it-support-technician","title":"IT Support Technician","company":{"id":4374601,"name":"KCS IT","domain":"kcsit.pt","url":"https://alion.io/company/kcs-it","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"We’re looking for the special, unique and amazing YOU!\n@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.\nAt KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!\nWe are looking for an Amazing: IT Support Technician\nSeniority: Mid-level (4+ years)\nType of position: Onsite Porto. Candidates need to be already living in Portugal!\nThe amazing you, will have:\nProfessional experience in IT Desktop Support, preferably in a Level 1/Level 2 support environment;\nStrong experience supporting Windows and MacOS environments;\nStrong knowledge of Microsoft Office and Messaging products;\nExperience troubleshooting hardware and software issues for end users;\nExperience supporting laptops, desktops, tablets, mobile devices and iPhones;\nExperience with software installation, configuration, troubleshooting and reinstallation;\nExperience working with ITSM / ticketing tools, preferably ServiceNow;\nUnderstanding of Microsoft OS build methodologies and tools;\nExperience with corporate networking and Wi-Fi troubleshooting, including patching and root cause analysis;\nExperience managing and maintaining IT asset inventories;\nStrong customer service and communication skills, with a customer-oriented approach;\nAbility to manage technical requests and incidents, ensuring SLA requirements are met;\nAbility to document support interactions and maintain accurate technical documentation and knowledge bases;\nAbility to work independently with minimal supervision while also contributing effectively to a team;\nAbility to work in a fast-paced production environment while also contributing to project-related activities;\nFlexibility and adaptability to changing business and support requirements;\nAbility to work closely with local and global IT support teams;\nFluency in English is mandatory.\nTo turn yourself from amazing to unique, you´ll have (plus):\nPrevious experience within the Banking or Financial Services sector;\nExperience with banking and financial software;\nITIL Foundation certification;\nMicrosoft certifications;\nHardware-related certifications;\nExperience with disaster recovery processes and support requirements;\nExperience working with mobility services and mobile device management.\nWhy should you become part of our family?You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term\nInteresting Challenges Ahead: you can work for several clients from different sectors of activity\nFree training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster\nInternational projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work\nType of projects (depending on the project you might find one of this types of projects):In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you\nFull Remote projects: If you want to work while you enjoy the comfort of your home\nFull Onsite projects: if you prefere the company of your colleagues!\n\nTake care of your well-being: Enjoy our free nutrition, psychology, general medicine appointments and our yoga and personal training days… all remote\nWho are we? \nFounded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.\nAt KCS IT we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees!\nWe do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit.\nAll applications with skills for the role are welcome!\n\nApply here","description_format":"text","description_chars":4720,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T07:30:12Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.761,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["seen:16","velocity","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/kcs-it-it-support-technician","json_url":"https://alion.io/job/kcs-it-it-support-technician.json","meta":{"generated_at":"2026-10-15T20:03:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4374601},"rest":"https://alion.io/mcp/rest/get_company?id=4374601"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkcs-it-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkcs-it-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkcs-it-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kcs-it-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkcs-it-it-support-technician"}]}