{"id":1840425,"url":"https://alion.io/job/kctcs-student-support-specialist-i","title":"Student Support Specialist I","company":{"id":1770222,"name":"Kentucky Community & Technical College System","domain":"kctcs.edu","url":"https://alion.io/company/kctcs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":67,"open_postings":197,"ghost_share":0.553,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Henderson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":566},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-02T20:52:37Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-02T10:27:22Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":31},"description":"Title: Student Support Specialist I\nSalary Range: $32,000\nContract Term Length: 12 Months\nStandard Hours: 37.5\nWork Location: On-Site\nFLSA Status: Non-Exempt\nCollege: Henderson Community College\nDepartment: Financial Aid - Student Affairs\nTotal Rewards\nHenderson Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:\nExceptional health care, vision, and dental coverage for you and your family\nTuition reimbursement/waiver for you, your spouse, and dependents\n403(b) retirement plan: a 5% employee contribution receives a 10% employer match\nVacation/Sick Time\nWork-Life Balance\n9.5 Paid Holidays\n2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions\nEmployee Assistance Program\nJob Summary\nHenderson Community College is seeking a Student Support Specialist I to join the Financial Aid Department. This position assists students with a variety of academic, professional, and personal support services designed to help them overcome academic and non-academic barriers, successfully navigate college processes, and develop the skills and resources needed to support retention and graduation.\nThe Student Support Specialist serves as an important point of contact for students and provides welcoming, responsive, and confidential assistance while connecting students with appropriate financial aid and college resources.\nJob Duties:\n1. Student Support and Customer Service\no Provides students with standard information, resources, and assistance related to\nfinancial aid and student support services.\no Assists students in identifying appropriate college resources and directs more complex\nquestions to the appropriate staff member.\no Provides professional, courteous, and student-centered service through in-person,\ntelephone, email, and other communications.\n2. Orientations, Workshops, and Programs\no Assists with the facilitation of student orientations, financial aid workshops, outreach\nactivities, and other student programs.\no Helps prepare materials and resources for presentations and student events.\no Supports departmental efforts designed to improve student awareness of available\nresources and services.\n3. Student Records and Administrative Support\no Updates and maintains confidential student records in accordance with applicable\ncollege procedures.\no Assists with routine data entry, document management, and other administrative\nfunctions within the Financial Aid and the Student Affairs Department.\no Maintains accuracy and confidentiality when working with student information and\nrecords.\n4. Student Communications\no Distributes communications to targeted student audiences under general supervision.\no Assists with email, telephone, and other outreach to students regarding required\nactions, available resources, workshops, programs, and important deadlines.\no Helps ensure student communications are clear, accurate, timely, and supportive.\n5. Departmental Support\no Collaborates with Financial Aid and Student Affairs staff and other college\ndepartments to help students navigate college services and address barriers to\nsuccess.\no Provides general administrative and customer-service support to the Financial Aid\nDepartment.\no Performs other duties consistent with the responsibilities of the position.\nMinimum Qualifications:\nBachelor’s degree or equivalent years of experience.\nTypical years of relevant experience: 0-2 years.\nPreferred Qualifications:\nStrong customer-service and interpersonal skills with the ability to work effectively\nwith students from a variety of backgrounds.\nStrong written and verbal communication skills.\nAbility to maintain confidentiality and appropriately handle sensitive student\ninformation.\nStrong organizational skills and attention to detail.\nAbility to manage multiple responsibilities and priorities in a student-service\nenvironment.\nAbility to work collaboratively as part of a team.\nBasic proficiency with computers and standard office technology.\nAbility and willingness to learn college systems, financial aid processes, policies, and\nprocedures.\nCommitment to providing accessible, respectful, and student-centered service.\nExperience working in higher education, student services, financial aid, customer\nservice, or a related environment.\nExperience assisting students or customers with completing forms, navigating\nprocesses, or resolving routine questions.\nExperience working with confidential records or information.\nFamiliarity with Microsoft Office applications and electronic records/document-\nmanagement systems.\nEmployee Rights -Employee Polygraph Protection Act\n Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.","description_format":"text","description_chars":4819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vocational Education"],"lifecycle":[{"event":"open","at":"2026-10-04T16:05:49Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.44,"age_days":30,"expected_fill_days":29,"reasons":["conf:9","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/kctcs-student-support-specialist-i","json_url":"https://alion.io/job/kctcs-student-support-specialist-i.json","meta":{"generated_at":"2026-11-03T05:35:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770222},"rest":"https://alion.io/mcp/rest/get_company?id=1770222"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkctcs-student-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkctcs-student-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkctcs-student-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kctcs-student-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkctcs-student-support-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1840425}},{"tool":"search_jobs","arguments":{"company":"kctcs.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1840425},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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