{"id":3324318,"url":"https://alion.io/job/kdci-it-service-delivery-coordinator","title":"IT Service Delivery Coordinator","company":{"id":678350,"name":"KDCI","domain":"kdci.co","url":"https://alion.io/company/kdci","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":98,"open_postings":27,"ghost_share":0.037,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":13000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-27T05:03:34Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T05:53:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"As an IT Service Delivery Coordinator, you will support the Services Operations team by assisting with Technical Contact Standardization (TCS)\nreviews, process documentation, and operational initiatives. This role is responsible for ensuring accuracy, consistency, and\ncompliance across TCS deliverables while helping drive standardization and scalability as volume increases.\nYou will collaborate with stakeholders across teams, support ongoing process improvement efforts, and provide\noperational relief for senior team members by managing repeatable tasks and maintaining quality standards.\nKey Responsibilities\nPerform TCS reviews to ensure accuracy, consistency, and adherence to established standards and requirements.\nReview, validate, and maintain technical contact information and related documentation.\nPartner with internal stakeholders to gather requirements, document best practices, and support standardization\ninitiatives.\nAssist in developing, maintaining, and improving process documentation, templates, and knowledge resources.\nSupport project coordination activities, including tracking deliverables, maintaining schedules, and preparing\nstatus updates.\nIdentify process gaps and recommend improvements to enhance efficiency, consistency, and scalability.\nProvide operational support and relief capacity for senior team members by managing recurring and\nadministrative tasks.\nPerform additional duties as assigned in support of evolving business priorities.\nRequirements\n2-3 years of experience in operations support, documentation management, quality assurance, compliance,\nproject coordination, or a related field.\nStrong organizational skills with the ability to manage multiple priorities and deadlines.\nExcellent attention to detail with a focus on accuracy, consistency, and quality.\nStrong written and verbal communication skills.\nProficiency in Microsoft Office 365, particularly Word, Excel, and collaboration tools; SharePoint experience is a\nplus.\nExperience with data review, documentation management, quality assurance, or process standardization\npreferred.\nAbility to work independently while collaborating effectively with cross-functional teams.\nStrong analytical and problem-solving skills with a continuous improvement mindset.\nExperience supporting operations, compliance, documentation, or standardization initiatives is highly desirable.","description_format":"text","description_chars":2377,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-27T09:17:22Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:4","urgency","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/kdci-it-service-delivery-coordinator","json_url":"https://alion.io/job/kdci-it-service-delivery-coordinator.json","meta":{"generated_at":"2026-10-29T07:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11580,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678350},"rest":"https://alion.io/mcp/rest/get_company?id=678350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkdci-it-service-delivery-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkdci-it-service-delivery-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkdci-it-service-delivery-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kdci-it-service-delivery-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkdci-it-service-delivery-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3324318}},{"tool":"search_jobs","arguments":{"company":"kdci.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3324318},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}